IT Infrastructure Service Delivery & Operations, Program management and Services Management Leader with 15+ years of experience driving enterprise infrastructure strategy, operational excellence, and global service delivery across manufacturing, pharma, banking, and consumer goods. Proven ability to define and execute hybrid infrastructure roadmaps (on-prem / cloud), strengthen IT governance (ITIL-based), and ensure 24/7 availability, performance, scalability, and security aligned with SLAs and business priorities.
Experienced in leading large multi-site and cross-border operations (up to 150+ resources), managing vendor ecosystems, and delivering measurable outcomes including 30%+ operational risk reduction, six-to-seven-figure cost optimization, and 15%+ improvement in service quality. Strong background in infrastructure service management spanning networks (LAN/WAN, VPN, firewall), servers, operating systems (Windows/Linux), end-user services, cybersecurity, access management, monitoring/KPIs, and continuous improvement. Multilingual leader (English, Spanish, Portuguese, French working knowledge) recognized for stakeholder management, executive reporting, and leading teams through transformation, incident management, and resilience planning (BCP/DRP readiness). Strong background in M&A and carve outs.
I am passionate about New Technologies, Outsourcing strategy for IT in several Domains, AI, IT Sustainability, travelling, aviation and gastronomyMore...