Years of experience: 32

Tech SupportProject ManagerITProduct ManagerSolution IntegratorCall Center

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Eduardo's Career Path
Senior Service Delivery Manager (on assignment at Johnson & Johnson)Oct. 2025 -
Present
recurvSenior Service Delivery Manager (on assignment at Johnson & Johnson)
Madrid- Led End User Services delivery across Spain & Portugal for 10 sites ensuring SLA adherence, achieving 95-99% SLA, and service availability for digital workplace operations, desk-side support and TLM, improving stakeholder alignment, customer satisfaction and reducing escalations. - Acted as primary customer-facing IT contact, supporting cross-functional infrastructure services and accelerat...
Service Excellence Senior ManagerNov. 2023 -
Sep. 2025
dsm-firmenichService Excellence Senior Manager
Barcelona- Deployed a Continuous Service Improvement (CSI) roadmap with 20+ initiatives, cutting manual workload by 20% and reducing operational risk by 30%, improving infrastructure reliability and service performance. - Built an ITIL-aligned governance framework using KPI dashboards and executive reporting, improving decision-making speed and strengthening accountability across service owners and ve...
IT Technical Operations ManagerOct. 2021 -
Nov. 2023
dsm-firmenichIT Technical Operations Manager
Barcelona, Catalonia, Spain- Directed infrastructure service delivery globally, managing 150+ staff and achieving +90% SLA compliance, raising client satisfaction by more than 30%. - Strengthened governance through data-driven KPIs, C-level reporting, and stakeholder engagement, educing incident recurrence by 25% - Integrated IT and OT infrastructure operations, improving factory resilience and increasing production up...

Eduardo's Posts

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    About myself

    With over 15 years of experience, I excel in IT infrastructure service delivery and operations. I've successfully driven enterprise strategies across multiple sectors, enhancing governance and ensuring 24/7 service availability, performance, and security.

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    Job Description

    Seeking a role in Delivery Management or Program/Project Management where I can leverage my skills in managing large-scale operations and vendor ecosystems, delivering risk reduction, cost optimization, and service quality improvements.

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    How to contact

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  • 0

    About myself

    With over 15 years of experience, I excel in driving enterprise infrastructure strategies and delivering global service excellence. I've successfully led operations with over 150 resources, achieving significant risk reduction and cost optimization.

  • 0

    Job Description

    Seeking roles in IT Service Delivery Management, Service Management, or Program and Project Management within large companies to leverage my expertise across multiple domains for impactful business transformation.

  • 0

    How to contact

No responses yet
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