Calico Holliday, an accomplished Customer Experience Advisor at Cisco, leverages over a decade of expertise in enhancing client satisfaction and driving innovative service solutions. With a keen eye for detail and a passion for technology, Calico has successfully led multiple cross-functional teams to elevate customer engagement and retention by 30% over the past two years. Her strategic approach and empathetic communication skills have been instrumental in transforming Cisco’s customer service landscape, earning her the prestigious Customer Excellence Award in 2022. Outside of work, Calico is an avid traveler and volunteers as a mentor for aspiring young professionals in the tech industry.More...