Years of experience: 7

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Calico's Career Path
Customer Success ManagerMar. 2025 -
Present
NileCustomer Success Manager
Senior Customer Success Manager - Team leadSep. 2023 -
Mar. 2025
CiscoSenior Customer Success Manager - Team lead
Project ManagerSep. 2022 -
Sep. 2023
CiscoProject Manager
Washington DC-Baltimore AreaSpearheaded the Voice of the Customer team’s NPS follow up program and helped establish this new quarterly program. This program was birthed from our Senior VP of engineering, Shalia Shankar’s, vision and OKR. My role is to organize and prepare internal stakeholders from Product, Engineering, UX, and Support and to help coordinate with and interview NPS respondents who have feedback.

Calico's Posts

  • How I can help you

    I assist leaders in setting clear short and long-term goals, crafting interview scripts, and creating scalable campaigns. By understanding team dynamics, I identify ownership roles and outline actionable steps forward.

  • People I am looking for

    Looking for teams needing expertise in building Voice of the Customer initiatives. Experience spans large corporations like Cisco to small regional banks. Skilled in understanding customer sentiment.

  • Experience & Cases

    Over 5 years in customer success and 10 in tech, with a strong focus on startups. Proven track record in process optimization and scaling businesses. Clients include small businesses, startups, and solo entrepreneurs.

  • How to contact

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