Eoin Gamble has spearheaded transformative IT service delivery initiatives, leading his team to achieve a 99.9% uptime across all critical systems for three consecutive years. Under his leadership, the department successfully implemented a cutting-edge AI-driven ticketing system, reducing response times by 40% and enhancing customer satisfaction scores to an all-time high. Eoin played a pivotal role in the seamless integration of cloud services, resulting in a 30% reduction in operational costs while boosting system scalability and security. His commitment to innovation and excellence has earned him the prestigious IT Leadership Award from the National Tech Association.More...