| Client Success Manager | Operations Supervisor | Customer Service Expert | Data & Business Analysis | Business Management | Administrative Services
Dynamic professional with extensive experience in client success, operations supervision, and customer service. As a Client Success Manager at Thryv, I ensure seamless onboarding and long-term strategic support, aligning digital solutions with business objectives to drive client satisfaction and growth.
Previously, as an Operations Supervisor, I led high-performing teams, optimized customer service processes, implemented KPI-driven strategies, and developed staff through coaching and performance management. My expertise in business analysis and process improvement allows me to enhance operational efficiency and customer experience.
Fluent in English and Spanish, I bring a strong analytical mindset, leadership skills, and a commitment to excellence in client and team management. Open to networking, collaboration, and new opportunities.More...