Customer Success leader experienced in building and scaling post-sale operations focused
on retention, recurring revenue, and sustainable growth.
Currently leading a 7-person team responsible for a portfolio of 3,000+ active students,
driving engagement, renewal performance, and operational excellence.
Proven track record in supporting high-volume product launches (+1,500 initial sales) and
implementing an automatic renewal strategy that increased renewal rates from 10% to 30%.
Strong cross-functional collaborator partnering with Product, Marketing, and Sales to align
customer experience with revenue outcomes.More...