I'm a senior product designer and UI-focused front-end developer, based in São Paulo, Brazil. With over 11 years of experience, I’ve worked across the entire product journey — from discovery to delivery — helping turn ideas into well-crafted digital experiences for websites, apps, platforms and software.More...
Bianca Mardones
Sênior UX Researcher and CX@Claro Brasil
Verified
UX Research and Customer Experience Specialist with solid experience in customer journey analysis, service design, and digital product optimization. I bridge qualitative research and strategic insights, identifying user needs, proposing innovative solutions, and measuring impact through KPIs. Skilled in user-centered design, collaborative workshops, and results-driven methodologies like OKRs.
I have led impactful projects in large companies like Claro S.A., improving self-service channels, journeys like eSIM and Prezão, and VIP support solutions like Claro Concierge. Certified in UX Research by Tera, digital metrics management, and OKRs, I am proficient in tools like Figma, Qualtrics, and Pipefy.
Fluent in Portuguese, English, and Spanish, I excel in communication and collaboration, with a passion for connecting teams and users to create meaningful experiences.More...