As a Support Leader, I leverage my 20+ years of experience in support operations management and customer success innovations leading global support teams. I am passionate about delivering exceptional customer experiences and driving business growth through customer retention and expansion with teams empowered to create exceptional customer connections. I have a proven track record of leading cross-functional initiatives, especially between Support and Product, and with creating strong relationships with all key stakeholders impacting the customer experience. My goal is to equip companies to help customers to achieve their goals and realize the full value of products and services.More...