Customer Success & Training professional with 13+ years of building relationships across healthcare and operations.
Last 2.5 years — managed training and operations for a 150+ team in a 24/7 environment. Before that — 10+ years in clinical diagnostics, working directly with patients in high-stakes situations.
I read people fast and translate complex things into plain language. Equally good at coaching teams to deliver quality and supporting clients through difficult moments.
Now looking for: Customer Success / Customer Care / Customer Education roles in B2B or B2C SaaS/platforms, Remote or hybrid, based in Lublin, Poland.
Languages: Russian (native), Polish (B2), English (B1/B2).
Open to: warm intros, advice from founders, conversations about CS/CX.More...