As a Technical and Aftersales Area Manager at Borusan Otomotiv, I have over 20 years of experience in the automotive industry, specializing in technical support and after-sales services for BMW Motorrad dealers across Turkey. I hold an Associate's degree in Automobile/Automotive Mechanics Technology/Technician from Beykent University and a Toyota Pro Technician certification from Şişli E.M.L.
My responsibilities include providing technical support, conducting internal training, evaluating goodwill requests, and following up on dealer development processes. I am skilled in technical training, product management, and automotive technology. I am also certified in influencing others, leading without formal authority, and delivering an authentic elevator pitch. My goal is to ensure the highest level of customer satisfaction and dealer performance in the Turkish market.More...