CX transformation, Fraud Risk Management, Trusted Leader in Telecom and Fintech
With 19+ years leading high impact customer experience and fraud prevention strategies.
I have helped organizations like Wave Money, Myanmar, Telenor Myanmar, Idea, Aircel, Reliance in India improve customer satisfaction, reduce fraud losses and scale digital service platforms with trust.
Transformed contact center operations serving 5 Mn plus customers
Built end to end fraud prevention frameworks that reduced frauds
Implemented six sigma methodologies to streamline processesMore...