Independent Consultant Customer Service Training & Digital Solutions@AI Lab Mind
Verified
Professional Summary
Profesional bilingüe (español-inglés) con amplia experiencia en centros de llamadas, servicio al cliente, soporte técnico, ventas telefónicas y supervisión de equipos. He trabajado con empresas como Dell, Intcomex y Paratransit, liderando procesos de servicio, capacitación, ventas y soporte en entornos multicanal. Me especializo en resolver problemas de forma rápida y empática, formar equipos de alto rendimiento y cumplir consistentemente con KPIs exigentes en entornos dinámicos.
Professional Summary
Bilingual professional (Spanish-English) with extensive experience in call centers, customer service, technical support, phone sales, and team supervision. I have worked with companies such as Dell, Intcomex, and Paratransit, leading service, training, sales, and support processes in multichannel environments. I specialize in resolving problems quickly and empathetically, training high-performing teams, and consistently meeting demanding KPIs in fast-paced settings.More...
Lilly Portillo
Founder@AI Lab Mind
Verified
Lilly Portillo – Founder & AI Automation Strategist at AI Lab Mind
Entrepreneur and strategist specialized in AI-driven automation, digital transformation, and high-conversion web design. Founder of AI Lab Mind, where I help businesses streamline operations, boost sales, and innovate through practical, easy-to-implement AI solutions.
With a diverse background in B2B sales, hospitality management, and operations leadership across the U.S., Central America, and Europe, I bring a unique blend of strategic thinking, creative problem-solving, and technical expertise. My experience spans from managing multimillion-dollar hospitality operations to leading automation projects that cut costs and increase productivity for SMEs and startups.
Fluent in Spanish, English, and American Sign Language, I work globally with clients in sectors such as real estate, insurance, healthcare, and education, delivering measurable results through AI tools, workflow optimization, and customer experience innovation.
Key achievements:
• Founded AI Lab Mind, developing AI-powered voice agents, chatbots, and automated content systems.
• Designed and launched bilingual, high-conversion websites for international clients.
• Led successful sales and marketing strategies generating significant revenue growth in multiple industries.More...