Customer Success Mentor | 5x Head | SaaS@Brazilian Startup Association
Verified
Experienced in building successful Customer Success (CS) departments for B2B SaaS (Enterprise & SMBs) and B2C.
My approach integrates innovative strategies like SaaS Sales Method and ABM to boost customer retention and revenue growth.
Highlights include:
- Data-driven customer journey strategies, significantly enhancing churn predictability and revenue forecasts.
- Successfully integrated CS processes with product and development teams, boosting operational efficiency and team synergy.More...