and People Management. 15 years as an executive on management roles.
Relationship channels for Premium customers, with Financial Services and Telecom business backgrounds. Systems,
products and process projects implemented with Six Sigma methodology and PMI. Strong experience and skills on
team management.
Currently position: Client Director at AeC Contact Center.
Operations, Commercial and Sales management for the second largest Brazilian financial institution operations at
AeC.More...
Mariana Queiroz
IT Coordinator@AeC
Verified
Professional with solid experience in IT Governance, serving as Manager, Leader, or Coordinator, with a focus on strategic alignment between IT and business, operational efficiency, and regulatory compliance.
• Experience in developing and monitoring IT policies, implementing frameworks such as COBIT, ITIL, and ISO 27001, and overseeing audits and certifications like PCI DSS.
• Skilled in identifying and mitigating technological risks, business continuity planning, and implementing information security strategies to protect critical data.
• Proven leadership in setting goals, KPIs, and SLAs, aligning IT operations with organizational objectives, and driving continuous improvement.
• Responsible for managing significant IT budgets, coordinating resources and teams to maximize the value of technological investments and ensure the financial sustainability of operations.
• Strong relationship-building skills with technical and operational teams, technology vendors, partner companies, clients, and senior management to ensure alignment in goal execution.More...
Naif Alzubaidi
Software Engineer@AEC
Verified
An experienced software engineer specializing in .NET and Angular development.More...