Experienced and well respected Strategic Designer working locally and globally.
Throughout my career, I’ve worked with a variety of organisations, including healthcare providers, government bodies, banks, insurance companies, charities and non-for-profits, to improve business outcomes and impact by addressing inefficiencies in experiences, processes, technology and organisational structures - through service design and research.
I help eliminate disjointed customer experiences by shifting from product silos to cohesive service solutions. Using human-centred design tools, I ensure that services are aligned with customer needs, leading to better resource utilisation, reduced duplication of effort, and enhanced customer satisfaction and retention. I ensure alignment with business objectives and needs.
In my work with organisations, I’ve co-created services that involve the customer at every stage, ensuring solutions are human-centred and aligned with the customer's entire journey, not just isolated interactions.
I am a kind and patient practitioner that listens to all perspectives within an organisation and their customers. I help embed knowledge through education, synthesise actionable insights and provide guidance on tangible strategies and outcomes. My skills are critical in transforming service offerings, especially when organisations are adapting to new markets or service models.More...
Melissa Chandler
Head of Finance
Verified
As a seasoned finance professional with over 20 years of experience, I have a proven track record of leading financial operations and strategy for various organisations. Recently, I served as the Head of Finance at Sonder, where I oversaw all financial control functions, as well as financial planning, reporting, and analysis. I also hold a board position at Little Athletics NSW, where I contribute to governance and strategic decision-making.
In addition to my finance expertise, I am a certified personal trainer and a member of the Australian Institute of Company Directors. I am passionate about applying my skills and knowledge to drive financial excellence and organisational growth.More...
Rhiannon Vines
Head of Marketing and Innovation@DuluxGroup
Verified
Growth Strategist
Digital Transformation
Marketing Strategy
Executive LeaderMore...