Years of experience: 25

Startup Founder🐦 DesignCustomer ServiceConsultingChief Customer Officer (CCO)Education

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Marcus's Career Path
Mentor - TRW Female Founders Startup program 2021/22Apr. 2021 -
May. 2022
Tech Ready Women AcademyMentor - TRW Female Founders Startup program 2021/22
Greater Sydney AreaTech Ready Women Academy’s global mission is to provide women with tech and business education, access to world-class mentors, connections to startup communities and enabling them to create the businesses of tomorrow.
United for Good Ambassador & Co-FounderJul. 2019 -
Present
United for GoodUnited for Good Ambassador & Co-Founder
Sydney, New South Wales, AustraliaWe are United for Good - Designing a better world for everyone. An Ethical, Inclusive and Collaborative Design Company for Everyone. We research, design, make and measure sustainable products and services with organisations doing good in the world. We design with you, to help create a better more inclusive world for everyone. We respectfully listen to people with knowledge and lived experienc...
FounderApr. 2015 -
Nov. 2019
Outurn Pty LtdFounder
Sydney Area, AustraliaOuturn - designing better experiences. Customer Experience, Design Thinking, Service Design, Research, Workshops, Strategy, CX/UX/CCD/UI, Interface, Mobility, ROI and Analysis. AMP Smart Buildings, Westpac Institutional Banking, icare insurance (Integrated Care), Healthdirect, Objective Experience (Research Agency), Westpac Group.

Marcus's Posts

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    How I can help you

    I transform fragmented customer experiences into unified service solutions by leveraging human-centered design. This ensures aligned services, better resource use, reduced effort duplication, and increased satisfaction.

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    People I am looking for

    Ideal clients include healthcare, government, banks, insurance, charities, and non-profits. Previous partners: Westpac, icare, Allianz, ABC, NSW Education, ReachOut.

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    Experience & Cases

    Achievements: Improved people, process, tech integration. Enhanced customer and business experiences. Helped organizations identify starting points for problem-solving and efficiency improvement.

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    How to contact

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