As a CS analyst at Ignição Digital, Alessandra Ogawa has successfully improved customer service operations by implementing effective strategies and utilizing advanced software tools. She has significantly increased customer satisfaction rates, reduced response times, and improved the overall efficiency of the customer service department. Additionally, she has played a key role in training new team members and developing customer service policies. Her analytical skills have been instrumental in identifying trends and patterns in customer behavior, thus helping the company to better meet the needs of its clients.More...
Leonardo Araujo
CEO@Teia.work
Verified
Since 2020, I have been dedicated to connecting businesses with innovation and digital transformation, driving their brand and narrative strategy. Our work demonstrates an ongoing commitment to excellence in design, influencer management, and content development, resulting in solutions that resonate with the current market.
My experience as a Product Management Consultant at SKY Brasil reinforced my ability to oversee complex projects and integrate services such as Disney+, Star+, and Directv Go, now Sky+. I am driven by innovation and continuous improvement, employing OKRs and strategic thinking to solve complex problems and deliver engaging and engaging products.More...