Technical Certifications
Coursera:
Prompt Engineering for ChatGPT – March 2024
G Suite Administrator Fundamentals – September 2019
CompTIA:
A+ Hardware Certification
Registration No: 218742475 - 2007
SKILLS
• MS Office 365
• Active Directory
• Troubleshooting
• Computer hardware and software installation
• Service Now (SNOW)
• Customer service
• Desktop support, onsite and remote
Work History
October 2019 - Present
Computer Technician/Desktop Assistant
Self-employed (1099 Contractor)
Northeast, Ohio
• FieldNation.com ID: 487664
• Maintained a 100% on-time record for day contracts on Filednation.com (ID:487664).
• Executed daily field services, including break/fix, desktop, and POS installation, and configuration.
• Setting up hardware
• Installing and configuring software and drivers
• Maintaining and repairing technological equipment
• Installing networks and managing components
• Managing security options and software
• Performing regular upgrades
• Troubleshooting system failures
• Arranging maintenance sessions
• Keeping records of repairs
• Offering technical support
January 2022 – November 2022
Desktop Assistant/Refresh Technician
Barrister Global Network Services, LLC (Contractor)
Warren, OH
o Provided on-site technical support for four hundred engineers and executives.
o Dual-role performance as Desktop Assistant and Imaging Technician; led the successful completion of a 600+ device imaging and distribution project, beating the initial schedule.
o Utilized SNOW for timely issue resolution and documentation.
o Authored support procedures and processes, enhancing user self-service.
o Configured hardware and software for optimal network performance.
o Demonstrated leadership in team projects, overseeing task delegation and feedback.
October 2019 – May 2020
Windows 10. Data Migration Specialist (1099)
Strategic Systems, Inc, (1099 Contractor) / CompuCom
Akron, OH – First Energy Corporation
o Contracted to migrate client’s users from Microsoft Windows 7.0 to Windows 1More...
Edward Beckley
GTM Consultant/Sales Coach@1099 Contractor
Verified
Over the course of my career, I've consistently met passionate professionals who struggle to convey the 'WHY' behind what they do, and miss out on opportunities.
I will build your business a fool-proof and repeatable GTM strategy, tailored to your target market, so that your 5 year plans become 3 year goals.
Let's make some money together!More...