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Work Background
AccentureDeputy for Deploy Operations
Sep. 2023Virginia, United States
Accenture Federal ServicesScrum Master
Jan. 2020 - Dec. 2023United States
AccentureSenior Analyst
Apr. 2019 - Dec. 2023Arlington, Virginia, United States
Pearson Smith RealtyRealtor
May. 2015Ashburn,VAGenerated millions of dollars in business for the brokerage by creating relationships with clients and helping them buy and sell their homes. Responsibilities and duties:
o Generating leads through various marketing campaigns, like phone calls, email, and online ads
o Negotiating deals between buyers and sellers that can also lead to the need to resolve conflicts
o Holding open houses as well as escorting potential buyers to properties that match their needs
o Creating legal documents like lease agreements, contracts, and deeds
o Consistently keeping up to date with the local and national real estate market trends
o Compared properties with similar properties that had recently sold to determine competitive market prices
o Promoted sales of properties through advertisements, open houses, multiple listing services and other online advertising platforms
o Interviewed clients to determine what kinds of properties they were seeking and generated lists meeting those requirements from available properties
Nexus POS systemsAccount Manager
Apr. 2013 - May. 2015Falls Church,VADevelop business relationships and create solutions by incorporating our products and making business processes more efficient. Installing POS systems and programming specific business flow to create the best customer experience. Responsibilities and duties:
o Perform cold calls and develop business relationships o Leading on large scale cabling projects
o Maintain and troubleshoot digital/analog/VoIP phones and lines
o Proficient with butt set, tone and probe, punch down and crimp tool.
o T1/PRI/DEMARC wiring extensions and circuit turn-ups
o Installation of Network Equipment (e.g., routers, switches, wireless access points)
o Low Voltage Cabling (e.g., copper, fiber)
o Diagnosis and repair of cabling, call quality issues, and CO dial tone problems
Direct Connect LLCAccount Executive/Business Consultant
May. 2012 - Apr. 2013Chantilly, VABusiness development position with the goal of acquire new accounts and help businesses accomplish their goals by tailoring and customizing programs to increase foot traffic, develop customer loyalty and lower overhead cost. Responsibilities and duties:
o Perform cold calls and develop business relationships o Process applications for new customers setting credit limits, terms of service according to customer credit and background
o Review invoices both paid and outstanding and record them for future reference
o Investigate customer spending trends to ensure security and catch possible signs of fraud or loss of card
o Visit local stores and businesses and develop relations with the purpose of positioning our product to accomplish their goals. o Assist customers in signing up for a paperless account having invoices sent through email and paid online whenever possible
Verizon BusinessAccount Manager/Inbound Sales
Sep. 2008 - May. 2012Responsible for positioning Verizon Business services to win key strategic business opportunities and build relationships with existing and potential clients. Work with customer business executives to understand and solve business problems and develop strategic business relationships with key decision makers. Responsibilities and Duties:
o Utilizes extensive business and industry knowledge to build long term relationships inside and outside the company to facilitate meeting customer commitments. o Educating client in real estate buying/selling process while creating a trusting relationship. o Work to ensure requirements are defined and met according to plan. Provide a clear, compelling and articulate explanation of our business value to prospective clients.
Atlantic Coast Real Estate Services, Inc.Sales Assistant and Technical Support
Sep. 2006 - Aug. 2008Assisted in real estate sales, appraisals of different properties and running different construction projects by organizing schedule of employees and hired contractors. Responsibilities and Duties:
o Gathering buyer/ seller needs and wants in coordination with the real estate agents involved. o Educating client in real estate buying/selling process while creating a trusting relationship.
o Performed cold calls to different business promoting appraisal services.
o Installed account management software and trained different employees for everyday use.
DG FastChannelCustomer Support Specialist
Apr. 2005 - Aug. 2006Handled customer inquiries, complaints; focused on repairing customer trust, locating resources for problem resolution and designing best-option solutions; interfaced daily with internal partners in affiliate relations, data management, and client management departments. Responsibilities and Duties: o Highlights: 98% customer satisfaction rating; 53 issues resolved in one day (2nd highest at the time). o Provided training for new employees for technical support on 3 different systems. o Configured servers to be integrated into customer networks including manual TCP/IP and DHCP. o Created different scripts to answer customer inquiries for the departmental use. o Troubleshot loss network connections and firewall connection issues o Perform daily video ingestion, watermark and systems testing for various databases o Restore customer data from backup replacement process o Configured Linksys/D-link/DSL routers
Massachusetts Planet CheerNetwork Administrator and Web Site Designer
Jun. 2004 - Apr. 2005Created and maintained windows based network for multiple users with different layers of security. Built and maintained company*s website Responsibilities and Duties:
o Research and purchase all the computer and network equipment. o Built and maintained windows based infrastructure. o Configured DSL Router and network security. o Implemented back-up schedule routine. o Sent promotional mailings to increase clientele
A.J. Dennucci -Office of the State Auditor (OSA)Systems Analyst (Co-op to Fulltime)
Dec. 2000 - Aug. 2002To learn all different aspects of audit tracking system developed internally to create different interfaces for viewing the information gathered by the home grown audit tracking system. Responsible for developing a curriculum and manual for the use of internally developed timesheet tracking system Research and understand the database framework structure and underlying tables/sources that support the web system application in order to perform database design. o Gathered criteria developed by the general user and developed different reports using SQL queries as the back end and crystal reports as the front end. o Comprehensive database management and maintenance SQL 7 database.
o Assisted Technical support department in deploying software updates and contributed in antivirus clean up.
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