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Network Power<100 people
Roles
👍100%
Sales & BizDev
Geos
Work Background
PartnerAllyCustomer Success Specialist
Mar. 2024
CareeristSales Engineer
Sep. 2023 - Nov. 2023▪️Analyzed reports utilizing research methods to uncover barriers and align CRM solutions with client's business objectives
▪️Developed HubSpot CRM demo, highlighting customization features that resonate with client needs and preferences
▪️Engaged in collaborative sessions, providing feedback on peer presentations and exchanging innovative strategies
P A IAppointment Setter
Jun. 2022 - Sep. 2023▪️Conducted 8-15 discovery calls daily to qualify 10 leads on average and convert them into actual clients ▪️Developed strong relationships with 1000+ customers ensuring customer satisfaction
▪️Educated 1000+ clients about products and services, effectively conveying information to individuals, including guiding members in understanding and navigating their use of trial products and mini-courses
▪️Achieved a consistent conversion rate of 80%+, successfully converting leads to qualified prospects
▪️Utilized Active Campaign CRM to assist customers with their concerns, maintaining overall customer satisfaction of more than 97%
The FoundationCustomer Relationship Manager
Jul. 2020 - Mar. 2023▪️Managed a database of 1200+ members using Mailchimp, and combined 4k+ members across social media platforms (Instagram, Facebook, YouTube, and Twitter/X)
▪️Oversaw subscriber growth drive projects
▪️Managed social media assets to promote weekly radio show, product giveaways, and informational content resulting in a consistent increase in subscribers
▪️Attracted 5 enrollments every 2 months to bring $ 40,000+ increase in revenue ▪️Designed marketing and promotional visuals as well as copy for social media posts and emails
▪️Oversaw development of and moderated a live, audience-interactive show to attract more clients and extend database
The JT BrandBDR
Jun. 2018 - Feb. 2021▪️Provided monthly customer demonstrations and trainings resulting in a retention rate of 85%+ ▪️Maintained CRM and customer groups via online platforms (Facebook, Telegram, etc.) to increase engagement and secure subscription renewals by means of increasing Customer Satisfaction Rate by 20% ▪️Created, proofread, and edited works for publication such as books, audiobooks, and branded assets for both subscription-based mentorship and experiential-based live events
▪️Assisted with product/program research and development for events, mentorship, and programs to attract the audience and secure $60,000+ in sales from each event
City of TampaClient Relationship Specialist
Sep. 2013 - Jul. 2015Tampa, Florida, United States▪️Managed department civil citation process, commanding revenues of $30K+ per month in citations
▪️Assisted in human resources and administrative requests concerning items such as payroll, organizational reports, and change management
▪️Assisted in training 60+ team members on newly implemented software, developing corresponding technical materials and SOPs
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