Domonique Downing

Director @Verizon Business

ConsultantPartnerCoachAssociateAuthorExecutive CoachTechnologyCustomer Success ManagerHead of GrowthMedia & TelecommunicationsSales ManagerBusiness Development ManagerPartnerships ManagerBusiness Owner👍 Sales & BizDev🧨 Consulting✨ Business OwnerLife CoachingAdvisorEngagement ManagerAccount Manager

Domonique Downing is a seasoned professional with extensive experience in the business sector, currently serving as Director at Verizon Business. With an impressive background in telecommunications, she has built a reputation for driving business growth and improving operational efficiency. Domonique's expertise spans areas such as project management, strategic planning, and business development. Prior to joining Verizon, she honed her skills in several high-profile roles in the industry. Her strong leadership skills, business acumen, and commitment to excellence have propelled her to the forefront of her field. Domonique Downing's role at Verizon Business involves strategic decision-making and management of key business operations.

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Work Background

Verizon BusinessDirector- Retail- Small Medium Business

Nov. 2019Boston, Massachusetts, United States · HybridCraft account management strategy, leading relationship-focused revenue growth across a $60M+ client portfolio comprised of 60 stores across New England. (ME, NH, MA, CT, & RI) ▪️Drive productivity at scale within a matrixed organization while building efficiencies, leading 35 cross-functional associates and 5 Sr Manager direct reports to systematically exceed revenue and growth targets within small businesses. ▪️Coach associates to effectively unite key decision-makers, consistently guiding the sales process to a close through a preparation-driven understanding of business needs followed by a targeted, solution-selling approach. ▪️Win strong internal engagement and loyalty through developing and emphasizing empowerment, exposure, and equity programs designed to celebrate breakthroughs and achievements and equip team members with strategic and tactical support. ▪️Equip and arm teams to outperform competition and surmount client expectations in real-time via conducting competitive intelligence and market research. ▪️Maximize retention, recognize talent, and create visible, tangible plans through career pathing and succession planning. Select Accomplishments ▪️Recognized as a leader of leaders, consistently enabling teams to finish at 110-120% to revenue and activation targets YOY since 2019. ▪️Finished with #5 national team ranking in Q2 2022, routinely finishing within the Top 10 over a 3-year period. ▪️Retain exceptional talent, promoting 25+ high-performing team members since 2019.

VerizonManager, Small - Med Businesses (Verizon Wireless)

Aug. 2018 - Sep. 2019Melville, New York▪️Led, developed, incentivized, mobilized, and optimized performance within a remote team of 8 employees supporting 14 Long Island-based retail sites. ▪️Devised and implemented built-to-win strategies culminating in strengthened internal and external partnerships, elevated engagement, and sharper growth. Select Accomplishments ▪️Played a vital role in rapid up-staffing initiative, assisting senior leadership with determining talent needs as well as recruitment, selection, training, and onboarding. ▪️Led team to finish as Top 2 in gross adds in the East market, with 17% YOY growth. ▪️5-time Winner’s Circle achievement. ▪️Received recognition as a Director’s Cabinet scholar.

VerizonGeneral Manager

Nov. 2016 - Aug. 2018Lake Grove, New York▪️Oversaw, coached, and mentored 25 associates, testing and establishing POC for 1:1 coaching programs. Select Accomplishments ▪️Tapped to lead turnaround within underperforming locations, ultimately delivering #1 location in SMB growth for FY 2017. ▪️Finished in the 99th percentile nationally. ▪️Nominated by Retail VP for exceptional leadership, receiving highly coveted Circle of Accountability award. ▪️Served as one of the founding members of the now-international Women of Wireless program aimed at providing professional development resources to women in tech.

VerizonSolutions Manager

Mar. 2014 - Oct. 2016Lake Grove, New York▪️Appointed to manage top-performing retail locations across Queens and Long Island. Select Accomplishments ▪️Inspired and supported consistent 105-120%+ performance across multiple key indicators while maintaining 100% compliance YOY from 2014 – 2016.