Resource DataResource Data Boise Director
Oct. 2006 - Jul. 2024Boise, Idaho, United StatesOver 16 years as Director of Operations at Resource Data's Boise branch, leading a transformation from a struggling office to a highly profitable division. Expanded branch from a small team of 6 employees to a robust group of over 32 professionals, including Project Managers, Business Analysts, and Developers. Strategic planning and effective sales and relationship management drove branch revenue from a negative net income to over $5 million annually. Collaborated closely with organizational leadership and the board of directors to shape and execute operational strategies, ensuring alignment with company goals. Responsibilities included overseeing all aspects of branch operations, including strategic direction, sales, marketing, recruiting, and hiring. Implemented staff development programs, mentorship initiatives, and training efforts that significantly enhanced team performance and client satisfaction. Spearheaded the development of an Account Management program and other leadership initiatives, which played a critical role in nurturing talent and fostering leadership within the team and driving sales. Directed the development and delivery of complex custom software solutions, integrations, data management projects, and artificial intelligence initiatives, consistently meeting and exceeding client expectations. Focused on building a cohesive, high-performing team, fostering a culture of collaboration and excellence that enabled the branch to thrive in a competitive market.