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Work Background
DeltatreSenior Project Manager
Sep. 2022 - Oct. 2023London, England, United KingdomAgile project lead delivering software solutions for major sporting clients and international broadcasters
▪ Manage complex web and mobile projects through initiation, build and run phases for Premier League Productions and Ligue 1 France
▪ Create and maintain all project plans, ensuring that multiple projects are delivered to the highest standard
▪ Work as part of a skilled, multi-disciplinary team, collaborating with UX/UI, Product Owners, Business Analysts and Lead Engineers to drive the creative, technical and strategic direction of projects
▪ Act as day-to-day client contact, managing multiple senior stakeholders to resolve problems in collaboration with project technical leadership
▪ Manage multiple geographically-distributed teams, chairing remote meetings and Agile ceremonies
▪ Responsible for identifying project risks and implementing effective mitigation strategies
▪ Continually manage project budget, capacity, change requests and all related documentation/reporting
▪ Adopt role as Product/Service Manager and QA, creating user stories/acceptance criteria, managing service desk tickets in-line with SLAs and creating/executing QA test plans
▪ Highlight potential new business opportunities with clients in conjunction with Account Manager
UI CENTRICProject Manager
Oct. 2020 - Sep. 2022London, England, United KingdomAgile project lead for UEFA’s suite of VoD and streaming products across web, mobile and connected TV
▪ Work closely with client product owners, third party delivery partners and multidisciplined internal teams to deliver complex digital projects for UEFA, Currencycloud, Showtime, BAFTA and Ocubis
▪ Platform development across web, iOS, tvOS, Android, Android TV, Fire TV, PlayStation, Xbox and Roku
▪ Examples include ongoing development and maintenance of UEFA.tv and Showtime in the U.S., and a content delivery monitoring platform for EURO 2020
▪ Engaged in all stages of the Agile development process (planning, stand-up, demo and retro ceremonies)
▪ Scope projects and deliverables through detailed requirements capture
▪ Own key project and programme artefacts (statements of work, progress reporting, RAID logs, etc.)
▪ Act as final QA gatekeeper, ensuring the quality of all delivered product aligns with company values
▪ Develop strong client relationships to help achieve their goals in parallel with the account function
▪ Support monthly billing and invoicing activities, and ensure the accuracy of all timesheet submissions
▪ Utilise tools such as Jira, Hubplanner, Miro, Zeplin, Figma, Axure, GitLab, Jenkins, Firebase and Slack
Brains DesignDigital Project Lead
Aug. 2016 - Jul. 2020Sydney, AustraliaAppointed to drive development of BRAINS’ digital B2B offering across offices in Sydney and Amsterdam
▪ Managed multiple projects for high profile clients, from inception to launch, working independently
▪ Examples include a custom content delivery system for Telstra’s Customer Insight Centres across Australia, a publications app for Surf Life Saving and a boating companion app for Transport for NSW
▪ Responsible for creating new business opportunities, securing over $780k in FY19/20
▪ Ran discovery sessions to determine business needs and made suitable recommendations
▪ Scoped functional requirements and defined technical approach with development leads ▪ Identified suitable external suppliers, negotiated budgets and assembled remote project teams
▪ Established digital SOPs, building standard SOWs, functional specifications and project plans
▪ Heavily involved in UI design process, creating Google Material interfaces for Telstra in Adobe XD
▪ Managed project teams, deliverables and timelines while resolving development challenges
▪ Created ongoing hosting, software licensing, support and service level agreements ▪ Managed all hosting, code repository, CI/CD, analytics and content management services
▪ Owned all client relationships and expectations – managing client proposals, product demos and UAT
▪ Proactively monitored programme profitability and pipeline, providing regular updates to agency MDs
▪ Proficient in the use of standard PM tools such as Jira, Trello, Scoro, Adobe CC, Slack, G Suite
TLC MarketingHead of Digital, APAC
Aug. 2013 - Aug. 2016Sydney, AustraliaReporting to CEO, responsible for managing all digital projects and SOPs in Australia and New Zealand
▪ Digital lead across large cross-section of major clients including Optus, McDonald’s and Qantas, delivering a range of websites and apps for the fulfilment of incentive-based loyalty programmes
▪ Architect of Chameleon, TLC’s custom-built loyalty and rewards engine, powering hundreds of its National Cinema Network venues across both Australia and New Zealand
▪ Assumed role as TLC Worldwide’s global digital expert, consulting on a wide range of products and projects with colleagues in 16 markets around the world
▪ Provided recommendations across a broad range of digital campaign components, from strategy, design and UX, to development methodologies, systems integration, social media amplification and analytics
▪ Key focus on maximising profitability through ongoing systemisation and consolidation across a range of new/legacy platforms and processes
▪ Drove agency adoption of new digital production toolkit, including rollout of custom-built briefing and SOW generation tools, Basecamp, Freshdesk (to manage customer service SLAs) and G Suite
▪ Managed team of Project Managers and built close relationships with key development partners ▪ Worked as digital consultant to Sales Team, contributing to new business proposals and regularly attending pitch presentations across Australia and New Zealand
▪ Managed all departmental financial reconciliation and supplier remittance schedules
Key achievements
▪ Made a significant contribution to major successes in 2014, culminating in a number of key account wins and TLC Sydney being named TLC Worldwide’s most profitable regional office
▪ Delivery of Optus Movie Rewards, Qantas Movies, McDonald’s Monopoly and Vodafone Fantastic Fridays
Amnesia RazorfishDigital Account Director
Jan. 2013 - Jun. 2013Sydney, AustraliaDevelopment of digital comms campaigns for Samsung Australia across Telco, Digital Imaging, AV and IT ▪ Ran approximately 8 small-to-large projects simultaneously upto budgets of $400k, including digital display, social media and CRM campaigns, and web development for both for Samsung’s online and in-store destinations
▪ Managed all project phases from brief to final delivery: client brief interrogation, writing creative/strategic briefs, internal briefing, concepting, interrogation of costs/timings, budget negotiation, SOW writing, creative/technical development, tracking/analytics, QA and post-campaign evaluation
▪ Examples include an online campaign to support above-the-line spots promoting Samsung’s range of WiFi-connected Smart Cameras and the creation of digital signage systems as part of the brand’s standalone store launch in Melbourne
▪ Regularly presented strategic and creative responses to senior Samsung Brand Management team
▪ Responsible for new business prospecting and pitching on account
▪ Continually monitored and reported project pipeline figures to agency account lead
▪ Responsible for monthly billing process to ensure timely payment of agency and client invoices in-line with remittance schedules
▪ Offered support and guidance to Account Managers and other junior staff assigned to account team
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