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Work Background
HATCH FOOD LAB, LLCLearning & Development Consultant | Operations & Training Design
Feb. 2024Baton Rouge, LA (Remote + On-Site)Designed and wrote 5 comprehensive RFP responses for airport concession opportunities, including interview presentations and speaking materials. Developed operational SOPs, onboarding resources, and training plans for kitchen and service teams at a boutique hotel restaurant. Drove a 20% increase in food sales and improved guest satisfaction within 4 months through team coaching and workflow redesign.
Pearl West Restaurant GroupVP of Innovation and Training Operations
Nov. 2022 - Feb. 2024Vancouver, Washington, United StatesDesigned and led training programs to support new POS systems, marketing platforms, and operational processes across 7 restaurants. Created digital learning resources including onboarding guides, SOP manuals, and job aids for culinary and FOH staff. Directed new concept launch with integrated employee training paths, cross-team collaboration, and $6M in first-year revenue. Spearheaded instructional systems for recipe costing, production consistency, and team communication.
Synergy Restaurant ConsultantsInstructional Designer & Client Training Consultant
Jun. 2017 - Nov. 2020Newport Beach, California, United StatesLed training workshops for new restaurant owners on concept development, operations, and customer experience. Created customized Concept Books as strategic training tools on branding, menu development, and staffing models. Designed learning interventions following on-site assessments of culinary, guest service, and business operations. Facilitated experiential learning events, combining adult learning principles with hands-on culinary demos.
Pelican Brewing CompanyCulinary R&D Chef | Learning & Development Lead
Jan. 2016 - Dec. 2017Pacific City, Oregon, United StatesCreated new menu items and conducted recipe testing across 3 brewery-restaurant locations. Designed and delivered kitchen team training on prep, plating, safety, and service standards. Developed training tools for seasonal rollouts and special event execution.
Pallino PastariaCorporate Training & Development Chef
Jan. 2015 - Dec. 2016Bellevue, Washington, United StatesDeveloped training documentation and led proposal creation that secured a $66M lease at Sea-Tac Airport. Created menu update training and performance improvement plans based on data analysis. Conducted manager training for a newly launched catering program.
Whole Foods MarketPrepared Foods Team Trainer & Chef Educator
Jan. 2013 - Dec. 2015Bellevue, Washington, United StatesDeveloped onboarding and SOP materials for culinary production and food safety. Facilitated team trainings for new menu rollouts and customer service strategies. Managed catering operations and trained staff on client service and production workflows.
Sur La TableCorporate Chef | Instructional Program Designer
Jan. 2010 - Dec. 2012Seattle, Washington, United StatesCreated curriculum and recipe materials for national network of 30+ recreational cooking schools. Designed train-the-trainer programs for culinary instructors and operations staff. Produced comprehensive instructor packets, ingredient glossaries, teaching guides, and culinary content.
Sur La TableCulinary Manager | Learning Program Coordinator
Jan. 2009 - Dec. 2010Kirkland, Washington, United StatesManaged team development, class scheduling, and instructor performance at a high-revenue location. Led operational and instructional planning to optimize class success and staff efficiency.
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