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Work Background
The Moms for DemocracyBoard President
May. 2025United StatesThe Moms for Democracy is a 501(c)(4) grassroots network of moms, dads, caretakers, educators, and grandparents working to ensure that American values are preserved, challenged, and reformed—so everyone can have a seat at the table. We're learning how to build bigger tables, not leave people out just because we're unwilling to grow, adapt, or change. "Because democracy starts at home" is our tagline—welcome to The Moms for Democracy! If you're interested in starting a chapter in your county or city, head to our website and fill out the contact form. There's a ton of support here for how to get involved, whether you're looking to volunteer, earn community service hours, or just connect. Reach out—we’d love to hear from you!
Curse IncCustomer Service Specialist Lead
Jun. 2013 - Apr. 2015Huntsville, Alabama AreaIt was my responsibility to make sure Curse users got the assistance they were seeking with fast response times and quick resolutions because gamers, especially, want to find a fix and move on! We were a team of two, plus a contractor who lived away from the Huntsville office. I was responsible for training new hires in our department for customer and tech support along with billing. I was able to document the first training manuals for the support department at Curse and continued to follow the trends of the customer and tech support world within the gaming industry. I was trained in Zendesk proficiently; apart of the Zendesk Benchmark community with the following training courses completed: Admin Essentials, Admin Expert and Support Analytics Masterclass. I was also the billing expert for Curse (Curse Premium) - so I am proficient with Paypal, Vindicia and handling dispute cases. Curse CS averaged at a 95% satisfaction rating, with ~2500 monthly tickets and a ~10 hour response time. Having around-the-clock support was our next task that we hope to accomplish this year. Which would allow us to get an even faster response time out to our users.
UltaPrestige Lead
May. 2011 - Jul. 2012Responsible for meeting sale goals within the Prestige department while meeting all the needs of the guests by having a vast knowledge of the products in the store and providing make-up and skin care application advice.
Bath & Body WorksSales Representative/Customer Service
Sep. 2010 - May. 2011Huntsville, Alabama AreaAll the requirements of a sales representative - meet sales goals, keep the store clean and neat, run the cash register, provide exchanges/refunds, unload deliveries and put them up, et cetera.
United States ArmyTeam Leader
Nov. 2005 - Aug. 2012Fort Leonardwood, MO; Fort Stewart, GA; Birmingham, ALServed as an MP for six years (PV2 to SPC(P)).Three years was spent on Army Active Duty and the other three were spent in the Army Reserves. I was one of the first women to ever serve in real-life combat Infantry mission while deployed from May '07 to July '08. I was trained by the Asymmetrical Warfare Group and completed their required training to be apart of the Infantry mission along with one other female battle buddy. I lost two very close friends to me, along with several acquaintances while deployed and following the deployment. Having PTSD and other mental disabilities years after my service has impacted me greatly, but if veteran's keep quiet about their sacrifices then no one will realize what's happening. It's time we raise the awareness that's deserved for veterans across the globe. This is something I believe in greatly and would love to talk to others who feel the same way or wish to know more.
Huntsville MarriottAt Your Service Agent
Jan. 2005 - Jan. 2006Huntsville, Alabama AreaOperate telephone switchboard station in order to answer telephone calls. Process guest requests for wake up calls, screening calls, and other requests related to placing or receiving telephone calls. Advise guest of any messages (e.g., voicemail, mail, faxes) received for them, and send to room if required. Answer, record, and process all guest calls, requests, questions, or concerns. Receive, record, and relay messages accurately, completely, and legibly. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been met to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. Assist guests with accessing the internet. Report accidents, injuries, and unsafe work conditions to manager.
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