Dimension DataHead of Infrastructure | SysAdmin @ Merz Aesthetics
Oct. 2017 - Oct. 2018São Paulo Area, BrazilWorking on in Merz Aesthetic client, which is a company looking for health and care. Important Tasks and Projects: - Building moving (Planning, Timeline, Critical issues, Resilience);
- Networking and Voice (Developing, Integration, Execution, Critical issues, Support Providing, Hands on);
- Data Center/CPD (Design, Installation of cables, Racks, Servers, Switches and Provider's Devices, including its organization);
- Servers and Systems (Global integration, Availability);
- Contact Center (Service Implementation, Availability, Issues, Solutions - NICE inContact);
- Mobile Purchasing (Quotation, Purchasing, Installation, Configuration, Delivery, Support);
- Mobile Voice Services (Quotation, Changing, Contracts);
- Laptops and Desktop (Quotation, Purchasing, Installation, Configuration, Delivery, Support);
- System Integrations;
- IT Documentation and Procedures following Global Metrics;
- IT inventory;
- IT procedures to users;
- IT End-Users Support.