Adam Machnikowski - IT Leader and Strategic IT Consultant, Lov3.digital

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Work Background

OmnipresentHead of IT Operations

Jul. 2022-Led the company through SOC2 audit -Designed and implemented a cyber security strategy -Conduct company-wide, continuous risk management audit -Lead the automation team to integrate core business applications and automate processes -Lead the IT Ops team to enable productivity gains, as well as maintain a secure and compliant workplace by managing Omnipresent SaaS stack -Improved scalability and traceability of core business processes via the implementation of Jira Service Management

OmnipresentBusiness IT Services Manager

Nov. 2021 - Jul. 2022-Led a globally distributed Business IT department consisting of 3 teams: IT Operations, CyberSecurity, and IT Automation. -Aligned team efforts with company objectives to maximize value delivered to Omnipresent. -Ensured compliance with industry standards and best practices for SOC2 audit preparation. -Restructured team and implemented system reconfiguration to meet increased demands during rapid growth stage. -Streamlined onboarding process for 200 new hires, improving efficiency and reducing time to productivity. -Coordinated goals and OKRs across teams and collaborated with business stakeholders to establish scalable IT and Security landscape.

AirHelpIT Infrastructure Services Manager

Jan. 2018 - Nov. 2021Gdansk, Pomeranian District, Poland-Oversaw and ensured compliance with GDPR regulations, managing core IT services at Airhelp. -Led a team of engineers in executing various IT and security projects, maintaining critical resources, and providing support to colleagues. -Managed the company's core IT infrastructure, including identity management, network, communication platforms, print management system, and cloud-based non-production VMs, as well as overseeing information security policies and procedures. -Conducted compliance audits for partners and internal/external security audits. Overall, these bullet points showcase your responsibility for key aspects of IT infrastructure management, compliance, and security at Airhelp.

AirHelpIT Support Lead

Mar. 2016 - Jan. 2018Gdańsk, woj. pomorskie, Polska-Managed and supervised a team of IT Support professionals for efficient resolution of support tickets and timely IT purchases. -Led recruitment efforts to build a high-performing IT Support Team, ensuring the right talent was acquired. -Evaluated and improved non-production IT infrastructure to optimize performance and minimize downtime. -Implemented automation solutions and streamlined existing processes to enhance departmental efficiency. -Applied infrastructure engineering expertise to contribute to various infrastructure projects.

Posvid.ioFounder and Board Member

Nov. 2017 - Sep. 2021-Designed and implemented a secure and scalable cloud infrastructure on Azure using Kubernetes, enabling efficient deployment of applications and optimizing resource utilization. -Ensured compliance with GDPR regulations as the project’s lead, actively implementing measures to protect sensitive data and maintaining data privacy standards. -Served as a pre-sales support engineer, leveraging comprehensive knowledge of DevOps practices and solutions to assist potential clients in understanding the benefits and capabilities of our product. -Actively participated in the product development process, providing valuable insights as a DevOps stakeholder and subject matter expert for SaaS (Software-as-a-Service) initiatives.

KainosAssociate Infrastructure Engineer

Apr. 2015 - Feb. 2016-Managed Apple device support across the entire organization, ensuring seamless operations and resolving any technical issues promptly. -Oversaw backups and endpoint security for the Gdansk office, enhancing data protection and safeguarding against potential threats. -Successfully led the implementation of IdaaS/Mac-AD bridge solution (Centrify), streamlining system integration and improving overall productivity.

KainosTrainee Infrastructure Engineer

Jul. 2014 - Apr. 2015Gdańsk, woj. pomorskie, Polska-Successfully integrated Apple devices into the existing infrastructure at Kainos -Enhanced support levels for Apple devices through strategic improvements and initiatives

GetResponseHelpdesk Team Lead

Aug. 2012 - May. 2014 Gdańsk, woj. pomorskie, Polska-Lead and managed a dynamic helpdesk team, ensuring efficient delivery of technical support. -Successfully recruited and trained new team members, enhancing overall team performance. -Effectively organized and prioritized workload for the team, optimizing productivity and customer satisfaction. -Orchestrated maintenance and management of virtualized infrastructure (XenServer and HyperV) and implemented various IT solutions such as backup systems, virtualization, print management, enterprise WiFi, etc. -Accountable for hardware and software procurement, domain acquisition, and maintenance activities.

GetResponseHelpdesk Specialist

Feb. 2011 - Aug. 2012-Troubleshot and resolved software and hardware issues, ensuring smooth operations within the company. -Managed software and hardware procurement, optimizing resources and maintaining cost-effectiveness. -Streamlined onboarding processes by preparing computers for new employees and implementing efficient software solutions. -Administered the company domain portfolio, ensuring effective management and organization.

Rachuba Sp. z o. o.System Administrator

Jul. 2010 - Jan. 2014Gdańsk, woj. pomorskie, Polska-As a sole system administrator my role was to setup and manage the Active Directory services -I've deployed and managed the database server (MSSQL), email server -I provided endpoint support, select and purchase new hardware and software.

PHU BaltaIT Support Specialist

Nov. 2008 - Feb. 2011Gdańsk, woj. pomorskie, PolskaI diagnosed and repaired computers, handled warranty procedures, performed IT services, as needed, by the customer.