Libra Food Products LtdAdministrative Officer
Jan. 2011 - Feb. 2026KenyaIn my role as an Administrator at Libra Food Products Ltd, I once handled a situation where a client was unhappy due to a misunderstanding about a delivery timeline. The client expected their order earlier than scheduled and was frustrated when it did not arrive on time. I remained calm and listened carefully to their concerns without interrupting, ensuring they felt heard and understood. I then reviewed the order details and explained the situation clearly, identifying where the miscommunication had occurred. I apologized for the inconvenience and immediately worked on a solution by coordinating with the delivery team to prioritize their order. I kept the client updated throughout the process and followed up after the delivery to ensure they were satisfied. By maintaining clear communication, taking responsibility, and acting quickly, I was able to resolve the issue professionally and retain the clientβs trust.