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Work Background
Mini Bakeries (Msa) LimitedAdministrative Officer & Customer Support
Apr. 2026KenyaManaging operations and supporting project implementation to improve efficiency and business performance. Coordinating tasks, handling communication, and ensuring smooth workflows. Contributing to process improvements and driving effective execution of business initiatives.
Libra Food Products LtdAdministrative Officer
Jan. 2011 - Feb. 2026KenyaIn my role as an Administrator at Libra Food Products Ltd, I once handled a situation where a client was unhappy due to a misunderstanding about a delivery timeline. The client expected their order earlier than scheduled and was frustrated when it did not arrive on time. I remained calm and listened carefully to their concerns without interrupting, ensuring they felt heard and understood. I then reviewed the order details and explained the situation clearly, identifying where the miscommunication had occurred. I apologized for the inconvenience and immediately worked on a solution by coordinating with the delivery team to prioritize their order. I kept the client updated throughout the process and followed up after the delivery to ensure they were satisfied. By maintaining clear communication, taking responsibility, and acting quickly, I was able to resolve the issue professionally and retain the client’s trust.
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