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Work Background
RiverWoodsDirector of Business Applications
Jul. 2021Responsible for the delivery and implementation of applications across community locations and The RiverWoods Group Deployed a Business Intelligence Data Warehouse (Azure/Power BI) which eliminated multi systems reporting and provided Senior Management with KPI based dashboards
Established Salesforce based CRM that improved staff-resident communication and service quality Managed a team of project managers and business analyst responsible for implementing SaaS applications Selected to trial Microsoft Co-Pilot within the organization
RiverWoodsSenior Consultant
Sep. 2019 - Jul. 2021Managed and drove the implementation of projects across community locations and The RiverWoods Group Lead multiple implementations of software required to open RiverWoods Durham. Drove the Finance Optimization program. Implemented an AP solution automating the accounts payable process from invoice receival to payment. Drove the implementation of financial reporting software automation
A2CSenior Consultant
Mar. 2018 - Apr. 2019Managed three key high-profile projects within the Corporate Functions area supporting Treasury which included oversight of over 15+ resources spanning development, testing and business functions. Drove the upgrade of an existing fixed income and liability system to support the decommissioning of a redundant system in addition to upgrading the infrastructure to support performance and end user SLA requirements. Managed the sunsetting of a third-party external vendor providing fund transfer pricing to internal Santander managed systems.
KnowledgentSenior Consultant
Aug. 2014 - Dec. 2017Lead the development of a future state and supporting roadmap for a retail bank. Developed an operating model, reference architecture and supporting roadmap to improve the availability of data and reporting to the business users. Identified and implemented no cost quick wins to drive immediate benefit to IT and end users. Lead the build out of the operating model, current state, and future state/roadmap deliverables. Managed the software release cycles at a global provider of index services covering equities, fixed income, and derivatives markets. Managed a team of 15 developers and QA resources to ensure the timely delivery of code within each sprint. Drove the migration effort from a legacy bug tracking tool to Jira providing real time status and reporting to Senior Director and CIO
Centerline PartnersSenior Consultant
Jan. 2012 - Jul. 2014Headed the implementation of a request process at a biotech firm to handle lab work from initial request to completion. Leveraged existing documentation and SME knowledge to develop current and future state business process maps. Created future state wire frames depicting the submission of work request through to completion. Drove the sign off and approval of the future state business process maps and the Standard Operating Procedure (SOP) documentation.
EMCSenior Business Analyst
Aug. 2006 - Jan. 2012Drove a Branch Optimization initiative for one of the world's leading financial management and advisory companies, providing financial advice and investment banking services. Developed current state documentation, recommended a future state direction, and laid out a roadmap to guide the client to the future state Collaborated with a team of compliance analysts to help a commercial bank to become Basel II compliant. Identified data gaps based on Basel II requirements data requirements against available bank risk data. Lead the Basel II program quality assurance effort to ensure work streams were proactively closing gaps and providing
Fidelity InvestmentsSigma Black Belt - Project Manager
Jun. 2001 - Jul. 2006Merrimack, NH and Boston, MADrove projects supporting process improvement initiatives and cost saving measures. Utilized the Six Sigma methodology to identify the cost of poor quality. Managed projects directed at reducing postproduction defects in the Health and Welfare implementation group Managed the relationship between the HR department and internal development vendors throughout all phases of product rollout from managing requirements gathering and design to UAT testing and production support. Facilitated requirements gathering for rollout of a hiring management system Performed UAT testing for enhancements and defect tracking t.
International Financial SystemsBusiness Analyst
Jan. 2000 - Mar. 2001Dublin, IrelandWorked with IT, the technical writing team, and the software product-testing department to analyze business requirements for development projects at a FX trading software company in Dublin, Ireland. Integrated client business enhancements from requirements gathering to detailed specification, utilizing the UML software development lifecycle.
Bank of IrelandConsultant
Nov. 1997 - Nov. 2000Dublin, IrelandResponsible for the implementation and training of the Service Management process throughout various business at The Bank of Ireland . The implemented Service Management methodology provided management with the tools to monitor staff productivity and identify where resources were being utilized.
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