Webhelp RomaniaSenior Supervisor
Feb. 2018 - Jun. 2019Iasi County, Romania• Monitor the KPIs (Sales, NPS, Solving Rate,Productive hours/Activity) and manage all necessary actions to keep them on track.
• Close monitoring of the teams' performace;
• Rise of competency of agents;
•Trains and motivates team members to be able to perform task;
• Supervising and evaluating the performance of agents daily, weekly and montly;
• In charge of weekly target KPI'S; • Take part in the recruiting process of new recruiters, interviewing potential new agents;