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Work Background
Webhelp RomaniaProject Manager
Jun. 2019Iasi County, Romania
Webhelp RomaniaSenior Supervisor
Mar. 2018 - Jun. 2019Iasi County, Romania• Monitor the KPIs (Sales, NPS, Solving Rate,Productive hours/Activity) and manage all necessary actions to keep them on track.
• Close monitoring of the teams' performace;
• Rise of competency of agents;
•Trains and motivates team members to be able to perform task;
• Supervising and evaluating the performance of agents daily, weekly and montly;
• In charge of weekly target KPI'S; • Take part in the recruiting process of new recruiters, interviewing potential new agents;
Webhelp RomaniaHead Manager
Sep. 2016 - Jan. 2018Iaşi, Romania
Webhelp RomaniaTeam Coach
Jun. 2016 - Aug. 2016Iasi County, Romania- ensuring and developing team competencies and implementing effective action plans
- promoting team spirit and motivating consultants
- customer relationship management activities
- coordinating the team to achieve the set goals
MetLifeConsultant
Oct. 2015 - Dec. 2015Iasi County, Romaniawww.metropolitanlife.ro
Serile Filmului RomanescTechnical Art Director
Jun. 2014 - Mar. 2020Iasi County, RomaniaSerile Filmului Românesc festival, is entirely dedicated to the Romanian cinematography and it is the only one with this profile in Romania. Responsibilities:
- Create and manage the online image (Web design & coder admin, author and moderator) - Coordonate and trane the photo, video, projection and sound team's
- Film traffic monitor - Festival schedule planner and backstage responsible https://festivalsfr.ro/
S.P.E.L.T.O.Technicians
Mar. 2013 - Dec. 2014TorinoPneumatic systems - www.spelto.com
European CommissionE.V.S.
Sep. 2011 - Aug. 2012Ommen, the NetherlandsNon-Formal education at Olde Vechte Foundation International Training Center. Co-Trainer and event manager in quality training's focusing on various topics: coaching, personal development, employ-ability, art expression.
www.oldevechte.nl
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