Zapodeanu Gabriel - Project Manager, Webhelp

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Work Background

Webhelp RomaniaProject Manager

Jun. 2019Iasi County, Romania

Serile Filmului RomanescTechnical Art Director

Jun. 2014 - Feb. 2020Iasi County, RomaniaSerile Filmului Românesc festival, is entirely dedicated to the Romanian cinematography and it is the only one with this profile in Romania. Responsibilities: - Create and manage the online image (Web design & coder admin, author and moderator) - Coordonate and trane the photo, video, projection and sound team's - Film traffic monitor - Festival schedule planner and backstage responsible https://festivalsfr.ro/

S.P.E.L.T.O.Technicians

Feb. 2013 - Dec. 2014TorinoPneumatic systems - www.spelto.com

Webhelp RomaniaSenior Supervisor

Feb. 2018 - Jun. 2019Iasi County, Romania• Monitor the KPIs (Sales, NPS, Solving Rate,Productive hours/Activity) and manage all necessary actions to keep them on track. • Close monitoring of the teams' performace; • Rise of competency of agents; •Trains and motivates team members to be able to perform task; • Supervising and evaluating the performance of agents daily, weekly and montly; • In charge of weekly target KPI'S; • Take part in the recruiting process of new recruiters, interviewing potential new agents;

Webhelp RomaniaHead Manager

Sep. 2016 - Jan. 2018Iaşi, Romania

Webhelp RomaniaTeam Coach

Jun. 2016 - Aug. 2016Iasi County, Romania- ensuring and developing team competencies and implementing effective action plans - promoting team spirit and motivating consultants - customer relationship management activities - coordinating the team to achieve the set goals

MetLifeConsultant

Oct. 2015 - Dec. 2015Iasi County, Romaniawww.metropolitanlife.ro

European CommissionE.V.S.

Sep. 2011 - Aug. 2012Ommen, the NetherlandsNon-Formal education at Olde Vechte Foundation International Training Center. Co-Trainer and event manager in quality training's focusing on various topics: coaching, personal development, employ-ability, art expression. www.oldevechte.nl

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