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Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Network Power<100 people
Roles
🧨60%
Consulting
🧮60%
Education
💸40%
Marketing
Geos
🇩🇪20%
Germany
🇪🇸20%
Spain
🇯🇲20%
Jamaica
Work Background
Mountain View AutoHead Business Operations Manager
Jan. 2020Kingston, JamaicaHired by the CEO to transform and improve operational processes , assuming game changing roles and acting as a strategic process improvement leader for a startup enterprise specializing in Retail auto parts distribution, mechanical engineering , and Maintenance services, targeting customers in Jamaica. Partner with the CEO to craft compelling business strategies and operational plans to motivate and propel growth. 4+ years of leadership in operations management and 10+ years of expertise in project management- acting as change catalyst across corporate and privet sector. Spearheaded initiatives that resulted in the generation of $500,000 in cost savings during the fiscal year 2023 through strategic resource management and allocation. Generated $14,278,473.26 million in revenue through collaborative leadership with my team, and enhanced customer satisfaction by leveraging valuable feedback mechanisms as well as the implementation of a customer loyalty rewards program. Revamped operational workflows when handling customers and implemented cutting-edge technologies, resulting in a remarkable 40% improvement in business operations and efficiency within a span of 6 months. Led the strategic expansion of the startup, scaling the customer base from 10 to 200 within 1 year of operations. Achieved profitability through innovative social media strategies and proactive customer engagement activities.
The National Housing Trust, JamaicaProject Management| Subject Matter Expert| Systems Implementation
Feb. 2013Kingston, JamaicaProvide specialized knowledge and guidance in system automation. My responsibilities include sharing expertise, solving complex problems, advising on decisions, training and on-boarding stakeholders and staying current with industry trends to ensure accurate and up-to-date information dissemination. Developed and implemented project management processes and tools that improved efficiency by 30%. Conducted project audits to identify areas for improvement, resulting in a 15% reduction in project delays. Collaborated with stakeholders to define project scope, goals, and deliverables.
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