Yukisan Tennyson

Remote Business Operations Manager / Project Manager / Administrative Assistant @National Housing Trust

Customer ResearcherNegotiationsMarketingSubject matter expertChanel ManagerInvestor & VCTechnologyStrategic PartnershipsConsultingAssociateOilC-level ExecutiveStartup FounderPower & UtilitiesProducts & ConstructionAccount ManagementOperations ManagerAdvisorMedia & TelecommunicationsProject ManagerExecutive assistantGas & ChemicalsSales & BizDevConsumer IndustryBusiness OwnerAccount ManagerITCustomer Success Manager

Innovative and results driven Remote Operations Manager with a passion for improving processes, seeking to leverage 11 years of experience in optimizing processes, managing cross functional teams and improving operational efficiency within remote work environments. Possess a proven ability to work independently as part of a larger geographical team. Utilize remote collaboration tools such as Slack, Zoom, Skype, WebEx meeting, and Monday to communicate with others and Manage projects. I am thrilled to be apart of this platform to expand my network, meet likeminded professionals, and discover fresh challenges. I am also open to project management or administrative roles.

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Network Power<100 people

Roles

💸100%

Marketing

✨100%

Business Owner

📝100%

Influencer or Blogger

Geos

🇯🇲100%

Jamaica

Work Background

Mountain View AutoHead Business Operations Manager

Jan. 2020Kingston, JamaicaHired by the CEO to transform and improve operational processes , assuming game changing roles and acting as a strategic process improvement leader for a startup enterprise specializing in Retail auto parts distribution, mechanical engineering , and Maintenance services, targeting customers in Jamaica. Partner with the CEO to craft compelling business strategies and operational plans to motivate and propel growth. 4+ years of leadership in operations management and 10+ years of expertise in project management- acting as change catalyst across corporate and privet sector. Spearheaded initiatives that resulted in the generation of $500,000 in cost savings during the fiscal year 2023 through strategic resource management and allocation. Generated $14,278,473.26 million in revenue through collaborative leadership with my team, and enhanced customer satisfaction by leveraging valuable feedback mechanisms as well as the implementation of a customer loyalty rewards program. Revamped operational workflows when handling customers and implemented cutting-edge technologies, resulting in a remarkable 40% improvement in business operations and efficiency within a span of 6 months. Led the strategic expansion of the startup, scaling the customer base from 10 to 200 within 1 year of operations. Achieved profitability through innovative social media strategies and proactive customer engagement activities.

The National Housing Trust, JamaicaProject Management| Subject Matter Expert| Systems Implementation

Feb. 2013Kingston, JamaicaProvide specialized knowledge and guidance in system automation. My responsibilities include sharing expertise, solving complex problems, advising on decisions, training and on-boarding stakeholders and staying current with industry trends to ensure accurate and up-to-date information dissemination. Developed and implemented project management processes and tools that improved efficiency by 30%. Conducted project audits to identify areas for improvement, resulting in a 15% reduction in project delays. Collaborated with stakeholders to define project scope, goals, and deliverables.