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38
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Work Background
FreelanceExecutive and Leadership Coach
May. 2024Taipei, Taipei City, Taiwan• Thought partner
• Help people improve their leadership skills
KempusEngineering Manager / Technical Project Manager / Scrum Master
Apr. 2023 - Nov. 2023Taipei, Taipei City, Taiwan• Set project goals and came up with plans to meet those goals.
• Maintained project timeframes, budgeting estimates and status reports
• Analyzed, planned and developed requirements and standards in reference to scheduled projects
• Assigned and oversaw the daily tasks of technical personnel while ensuring all subordinates are actively working toward established milestones
• Held regular technical team meetings to determine progress and address any questions or challenges regarding projects
• Lead initiatives and cross-team projects with little guidance, focused on tactical time frame.
• Coached team on Agile values and managed Scrum events and processes.
• Managed and lead the software engineering team, which included the mobile, QA, BAs, front-end, and back-end teams.
QuincusSenior Technical Program Manager / Agile Coach
May. 2021 - Apr. 2023Taipei City, TaiwanResponsibilities:
• Software industry: SaaS Logistics and Supply Platform
• Main responsibilities are managing the technical program management team (which includes the scrum team and technical program managers), and be the senior Agile Coach. API Management
• Manage internal and external APIs along with documentation.
• Accountable for managing cross-functional APIs and lead all aspects of assigned client product
feature delivery.
• Responsible for being the bridge between Commercial, Product, and Engineering teams. Team Lead- QPortal (Admin Control)Team Lead- QPortal (Admin Control)
Feb 2022 - Apr 2022
• Manage the everyday process of the QPortal team.
• Train the team to be more self-organizing and self-managing
Cloud InteractiveSoftware Development Manager / Agile Coach
Nov. 2019 - Mar. 2021Taipei City, TaiwanResponsibilities:
• Software industry: Web and mobile • Main responsibilities were to manage the software engineering team, act as the lead Scrum Master, and be the Agile Coach
• Team management (R&D and RPA team) o Managed the activities of the software development teams for customer projects. o Create, train, and manage the software development team. o Evaluate projects, develop and update schedules plus supervise project status. o Manage technical resources for overseas projects. o Manage & allocate resources. o Impediment remover. o Mentor/coach. o Discussion/decision facilitator. o Prepare reports for higher management.
• Process improvement o Evangelist for automated testing and TDD/BDD. o Scrum process improvement. o QA/QC process improvement.
• Trainer and evangelist for Scrum and Agile o Lead Scrum Master and Agile Coach. o Scrum trainer and training course developer. o Train software development team in Agile methodology and other agile tools.
InQuartik Co. Software Program Manager / Scrum Master
Jan. 2016 - Oct. 2019Taipei City, TaiwanResponsibilities:
• Software and cloud (SaaS) industry
• Managed and executed software development process across multiple teams (Big Data, Database, UX, Front-End).
• Planned and managed program schedule.
• Implemented Scrum process from initial concept as Scrum Master.
• Developed and implemented software process flow.
• Led and managed bug review meetings and follow-up actions.
• Performed software and user experience testing from user viewpoint.
• Wrote software documentation in a user-friendly way.
• Handled 3rd-level technical & customer support.
• Led cross-functional, World Wide core team(s), kicked off programs, established schedules and drove meetings.
• Built effective, high performance core teams and provided ongoing performance feedback to functional management.
• Led the cross functional team to define the product/solution definition and requirements.
• Managed major risks and issues through effective contingency planning and proper escalation.
Acer Inc.Software Project Manager
Jan. 2011 - Dec. 2015Responsibilities:
• Android tablet industry
• Established software specifications for Android tablets. Determined which applications were most beneficial, cost-effective, and in-demand, as well as which to exclude.
• Managed software application vendors and ensured that 3rd party vendors addressed software issues and provided the latest release in an advantageous time frame. • Consulted and encouraged R&D to develop and test the latest software releases in order to maintain the current schedule.
• Engaged in software certification testing, such as Wi-Fi and Bluetooth, to ensure that software would be certified before release.
D LINKProduct Planner (Software Product Management)
Dec. 2008 - Dec. 2010Responsibilities:
• Network storage industry
• Developed and managed network storage (NAS) products.
• Led/developed complex process initiatives or business strategies.
• Responsible for market research and provided superiors with a report on the findings, and developed preliminary product specifications.
• Defined detailed specifications, chose vendors, and delivered RFQ and MRD to their respective teams.
• Actively managed project development, including problem solving, and worked with R&D on software flow and UI design.
• Advised and counselled key leadership on the latest principles, practices, and/or technologies and their practical application.
• Developed and disseminated marketing materials, sales kits, and training material to the front-end sales teams.
• Managed major risks and issues through effective contingency planning and proper escalation.
Proware TechnologyPre-Sales Consultant
Jun. 2005 - Nov. 2008Responsibilities:
• Data storage industry
• Consulted and advised customers in the technical usability of data storage / NAS / iSCSI technologies for different applications.
• Researched new technologies and applications for storage.
• Maintained the current customer base, and provided outstanding customer service.
• Developed mutually beneficial strategic alliances with customers.
Newport CorporationApplications Engineer
May. 2001 - Apr. 2002Irvine, CAResponsibilities:
• Telecom industry
• Application and process development/implementation for customer systems and factory/on-site training.
• Post-installation customer application/process support.
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