JP Diab

Customer Retention Specialist @Pi Systems

✨ Business OwnerPartnerBusiness AnalystBusiness Owner

JP Diab, as a Customer Retention Specialist at Pi Systems, is responsible for maintaining strong relationships with the company's clients, ensuring their satisfaction and loyalty. He uses his expertise in customer service and communication to address client concerns, solve problems, and provide excellent service. His role is crucial in reducing customer churn and increasing repeat business. His strategies include understanding customer needs, providing tailored solutions, and staying proactive in engaging with customers. He also collaborates with the sales and marketing teams to identify opportunities for cross-selling and upselling.

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Work Background

AOG Expeditor

Air CanadaAOG Expeditor

Jan. 2016Toronto, Ontario, Canada

Buyer Analyst

Air CanadaBuyer Analyst

Apr. 2015 - Apr. 2016Toronto, Ontario, Canada

Stock Clerk

Air CanadaStock Clerk

Nov. 2008 - Apr. 2015Toronto, Ontario, Canada

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