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Network Power<100 people
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🔥100%
Startup Founder
✔️100%
IT
✨100%
Business Owner
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🇸🇬100%
Singapore
Work Background
Bane LogisticsCarrier compliance Speciaist
Apr. 2024Yerevan, ArmeniaAs a Support Specialist in a logistics company my responsibilities are at first providing assistance to clients, team members. My responsibilites were ✅Ensure compliance with transportation regulations and industry standards.
✅Review and process carrier contracts and agreements.
✅Maintain accurate documentation for freight and transportation operations.
✅Implement risk management strategies to prevent service disruptions or penalties.
✅Stay updated on changes in transportation laws and industry regulations. ✅Provide timely and effective support to customers across various channels (phone, email, chat).
✅Address customer inquiries, concerns, and complaints professionally.
Troubleshoot technical issues and offer solutions to resolve product/service problems.
✅Document customer interactions and feedback in CRM systems.
✅Collaborate with other teams (sales, technical support) to resolve complex issues.
FF dispatchCarrier compliance specialist ,Customer Support
Sep. 2022 - Feb. 2024Yerevan, ArmeniaAs a Support Specialist in a logistics company my responsibilities are at first providing assistance to clients, team members. My responsibilites were ✅Ensure compliance with transportation regulations and industry standards.
✅Review and process carrier contracts and agreements.
✅Maintain accurate documentation for freight and transportation operations.
✅Implement risk management strategies to prevent service disruptions or penalties.
✅Stay updated on changes in transportation laws and industry regulations. ✅Provide timely and effective support to customers across various channels (phone, email, chat).
✅Address customer inquiries, concerns, and complaints professionally.
Troubleshoot technical issues and offer solutions to resolve product/service problems.
✅Document customer interactions and feedback in CRM systems.
✅Collaborate with other teams (sales, technical support) to resolve complex issues.
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