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Work Background
Kaia HealthSenior Information Technology Engineer - IT Manager
Oct. 2022Munich, Bavaria, Germany · Hybrid- Achieved HITRUST, HIPPA, SOC II, and ISO 27001 certifications for 2022 by
defining the IT infrastructure and updating processes to fit company needs
- Assessed vendors and developed strategies for new hardware and software in
accordance with upcoming certifications and security best practices.
- Led multiple IT and Security projects such as deploying the JumpCloud MDM
and SSO systems with Google Workspace, Microsoft 365, Slack, Figma, Miro,
Salesforce, and Zoom.
- Led the new office build-out in Munich, DE with updated network, conference
rooms, and access control solutions within three months.
- Achieved increased security by the implementation of SSO and deployment of
company wide MDM. for Company owned and BYOD devices
WayfairInformation Technology Engineer
Jan. 2020 - Sep. 2022Galway, IrelandAs an IT Engineer, I am providing technical support to any IT related issue. I monitor the computer systems and a network of an organisation. My list of tasks includes: - Design and implement processes for ensuring efficient IT operations in an organization
- Troubleshoot/analyze computer systems to identify and eliminate performance bugs and hardware malfunction
- Oversee the maintenance, repair or replacement of computer units or other technological components
- Develop software and programs to meet the IT needs of a company
- Communicate with clients to identify their requirement and ensure their needs are met
- Provide follow up services to ensure customer satisfaction and resolve client issues
- Run quality checks on products/programs to ensure optimal and efficient performance
- Ensure the security of an organization’s IT database by performing backups and updating security protocol
- Oversee the training of junior IT engineers and other IT staff to improve job skills and work efficiency
- Design new information and network support systems to enhance IT operations in an organization
- Conduct inspections to ensure IT systems and equipment are operational
- Install and configure IT systems such as local area networks and wide area networks
- Provide advice and recommendations to management on processes and techniques required for improved work operations
- Collaborate with programmers, developers, and designers to achieve set objectives
- Conduct surveys and research to identify areas that require improvement and ways to achieve desired improvement.
- ITIL framework
- onboarding new technologies, applications and vendors
- process automation
- Team leadership
Turin ComponentsComputer Numerical Control Programmer
Mar. 2008 - Jan. 2009Ballinrobe- CNC programming
- ensure the product is made to specifications
- monitoring CNC for problems
- CNC maintenance and setup
Medtronic VascularProject Professional
Feb. 2007 - Jan. 2020Galway-solid project management and team leadership abilities – able to keep projects on track even under difficult circumstances, build consensus amongst all stakeholders and deliver exceptional results. -experienced with a wide variety of media including film, video, print, web, and events, with expertise in determining best media channel for delivery of targeted communications. -unique blend of strategic and creative proficiency that has consistently been valued by employers and that has helped organizations achieve their goals. exceptional combination of hard and soft skills from software savvy and process methodology to risk management, learning agility, and interpersonal effectiveness.
Acorn Kitchens DublinComputer Aided Design Technician
Nov. 2005 - Feb. 2007- plan the functional aspects and the visual look of kitchen spaces
- deal with clients first, discuss the detail of the project, draw the plan according to their client’s needs, prepare an estimated cost for the project, talk with architects, order the appliances and materials to be used.
- plan for the whole aspect of the kitchen including the color, lighting, cabinets, floor coverings, appliances, work spaces and the whole kitchen layout.
- illustrate detailed plan with the use of software.
- reading blueprints, building and fire codes.
- bathroom and kitchen designs in residential and commercial areas.
- developing sales and design solutions for clients, making strategic pricing and project management.
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