• Achievements include rolling out Value Added Reseller, reducing in-house hardware deployment costs by 3M p.a.
• Streamlined onboarding process through IT Persona profile, resulting in 40% time reduction.
• Reduced support tickets by 50% (cost reduction of 250K p.a.) through data analysis and process automation.
• Previous clients include Boston Scientific, Wayfair, Medtronic, Kaia Health, PowerMax Galway, and Turin Components.