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Zignal LabsSenior Platform Solutions Engineer
Apr. 2024 - Dec. 2024San Francisco, California, United States-Delivered real-time, mission-critical intelligence for active conflict zones via Detection as a Service (DaaS), supporting threat detection, force protection, and high-volume monitoring of 100–500 daily alerts. -Built AI/ML computer vision models to identify security-sensitive content in imagery, streamlining media ingestion and reducing false positives across 24/7 global monitoring pipelines. -Reduced ingestion volume by 70% using AI-driven pre-filters, cutting data costs and accelerating platform processing for global threat monitoring. -Maintained daily-updated location and threat term databases, including local language variants, improving alert accuracy and dashboard coverage for clients, internal teams, and automated systems. -Drove client expansion up to 700% by delivering tailored solutions, training, and strategic support for U.S. and international defense teams in collaboration with Mission Delivery Managers.
Zignal LabsPlatform Solutions Engineer
Sep. 2018 - Apr. 2024San Francisco, California, United StatesPreviously titled “Implementation Consultant,” the role scope remained consistent throughout. -Delivered 700+ complex Platform as a Service (PaaS) implementations across industries like finance, energy, and retail, handling scoping, configuration, QA, and client-specific iterations. -Built precise Boolean queries and dashboards to extract brand sentiment, threats, and trends across social media, news, and digital media, reducing noise and driving real-time insights for comms teams and analysts. -Led discovery sessions with execs and analysts to scope sentiment, issue tracking, and marketing goals; delivered tailored platform setups using structured templates I helped develop. -Beta-tested new platform features and dashboards, surfacing bugs and recommending improvements that shaped product releases through structured feedback to Engineering and Support teams. -Delivered live training and documentation to clients, new hires, and teams, accelerating onboarding, deepening platform adoption, and enabling faster, more advanced product use. -Tracked custom client implementations using Salesforce; streamlined handoffs and reduced errors across teams, improving client experience and data accuracy.
TigerConnectImplementation Project Manager
Mar. 2017 - Sep. 2018Santa Monica, CA-Managed Software as a Service (SaaS) implementations for healthcare enterprises, handling onboarding, training, and config; ensured smooth rollouts with high client satisfaction and minimal churn. -Scaled and streamlined AMiON scheduling integrations, reducing setup time and errors, enabling broader client adoption and more efficient scheduling across healthcare organizations. -Led enterprise SaaS implementations end-to-end, accelerating go-live timelines and reducing support needs through proactive client coordination and technical integration. -Acted as SME for LDAP, SMTP, and EMR integrations: training teammates, improving templates, and reducing escalations through documentation and direct support.
TigerConnectAssociate Technical Project Manager
Apr. 2016 - Mar. 2017Santa Monica, CA-Delivered 90+ client-facing LDAP and SMTP integrations, navigating varied directory environments to streamline user provisioning and enable secure messaging via texting and internal alerts. -Created client-facing data collection templates that reduced setup delays and back-and-forth, accelerating integration timelines and improving technical communication across the team. -Led technical discovery calls and refined integration templates to clarify config requirements, reducing setup time and enabling clients to manage platform features more confidently post-implementation. -Authored internal and client-facing documentation to resolve config and access issues, reducing support calls and repeat questions for the implementation and support teams.
TigerConnectImplementation Specialist
Mar. 2014 - Mar. 2016Santa Monica, CA-Delivered 500+ SaaS implementations for healthcare SMBs, owning setup, training, and onboarding to ensure fast turnaround and high client satisfaction. -Created custom reporting to track onboarding and usage across 100+ hospitals, improving executive visibility and scaling adoption for multi-site healthcare systems. -Refined master service agreements (MSAs) for large health systems by aligning scopes, timelines, and onboarding plans, clarifying expectations and streamlining handoffs across sales, implementation, and customer success teams. -Delivered client training and created onboarding content, including slide decks and walkthroughs, to support product adoption and enable consistent implementation practices across the team.
Salesforce.comGlobal Service Desk Analyst
Jul. 2011 - Apr. 2013San Mateo, CA-Resolved 50+ daily IT support tickets for internal staff across Mac, Windows, and VM environments, achieving fast resolution times and high customer satisfaction. -Acted as SME for RSA SecureID and Bit9 Parity issues, resolving org-wide access blocks and guiding teammates through complex cases to accelerate resolution times. -Helped lead a mobile provisioning team during the org-wide iPhone rollout, replacing legacy BlackBerrys and accelerating email and platform access support across the enterprise.
GIS Data Resources, Inc.GIS Analyst
Mar. 2008 - Aug. 2010Novato, California, United States-Built and maintained GIS databases with standardized centerline and boundary data, improving accuracy for dispatch systems used by local governments and emergency services. -Standardized large-scale municipal datasets using complex SQL and RegEx logic to correct naming, numbering, and spatial misalignments, delivering high-accuracy GIS data for government clients. -Integrated shapefiles, USPS data, and Excel tables into unified databases to support GIS cleanup and mapping, accelerating correction workflows through standardized spatial formats.
Robert Half TechnologyRegression Analyst
Feb. 2007 - Aug. 2007San Francisco, California, United StatesContracted with Wells Fargo Bank, working in their Quality Assurance department. -Performed QA on XML and SOAP interfaces for phone and web banking systems, reducing production bugs and improving test coverage through internal validation tools. -Coordinated with dev teams to build regression test suites, reducing bugs and accelerating release cycles for internal banking software.
OneLink CorporationSystems Support Specialist
Jul. 2006 - Feb. 2007San Francisco, California, United States-Built a C#/VB search engine for investor data, streamlining access to firm contacts and portfolios for executives and staff, improving research insights and efficiency. -Created C#/VB geocoding scripts to map hotel and resort sites, enabling sales teams to deliver more insightful, location-based presentations and demos. -Provided hands-on support for desktops, laptops, printers, and networks in a small office, resolving software issues and ensuring smooth daily operations.
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