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Work Background
AmazonAccounts Payable Subject Matter Expert
Aug. 2021Costa Rica•Managed escalations, improving efficiency by 15% in vendor problem issues by identifying and addressing root causes.
•Strong analytical skills and customer service expertise for building relationships and resolving complex issues effectively.
•Ensure compliance with SLAs and month-end closing processes; train team and oversee hiring and recruitment.
•Implement processes to prevent disruptions to accounts, reconciliation’s and negotiate payment proposal with vendors to maintain cash flow and not affect the P&L.
•Identify, analyze, and resolve issues in B2B transactions, including purchase orders and billings
Bayer Business ServicesSenior Associate Source to pay Supervisor
May. 2020 - Aug. 2021Heredia, Costa Rica•Leading a team of 16 analysts, developed and delivered training programs, resulting in improved compliance and reduced errors.
•Implemented process improvements that streamlined workflows and reduced processing time by 25% with one of the Tier 1 vendors.
•Conduct performance reviews and facilitate professional growth opportunities for the team.
•Proactively deliver and manage AP training to prevent operational disruptions
•Responded to questions and inquiries from managers and stakeholders.
•Created positions, requisitions, and organizations. Processed promotions, transfers, and new hires. Interviewed candidates as needed. Participated in various projects and weekly calls with stakeholders and the IHG account client. Provided feedback in 1:1 meeting with team members and processed QA reviews.
LikewizeSr. Accounts Payable Analyst
Dec. 2019 - Mar. 2020Heredia•Successfully migrated the accounts payable department, ensuring a smooth transition.
•Implemented three-way matching, improving data accuracy and reducing errors.
•Developed end-to-end process SOPs, ensuring consistent data handling across the team.
•Creation of the E2E process (SOP's), improving the process, structured the department, month end close, accruals, journal entries, account reconciliations, travel and expenses, Pcards.
•Assist Treasury with payments on different platforms (Sabadel, Bank of America, Fifth Third, Capital City)
Namu Travel GroupAccounts Receivable Analyst
Oct. 2018 - Nov. 2019Costa Rica•Managed multiple bank accounts and coordinated daily transfers.
•Improved reporting efficiency by 10% through process improvements.
•Reconciled 11 intercompany entities utilizing diverse banking platforms (Wells Fargo, Stripe, PayPal, Bank of America, Citi).
GenslerSr. Accounts Payable Specialist Supervisor
Aug. 2015 - Oct. 2018Costa Rica•Migration process for multiple locations (Costa Rica, Mexico, São Paulo, Colombia), document all the process (E2E), selected, hiring the team and training people.
•Lead the team of 5 analyst and responsible to coordinate the end month close, scanning, processing, troubleshooting, responsible for procure-to-pay process, including reviewing coding, and registering PO and non-PO invoices, managed vendor contracts, process and authorized travel & expenses employees and recon report statement.
•Recon P-Cards, charge of the petty cash, master data, cash apply, budget report and balance sheets & monthly journal entries and accruals, actualize the SOP of the E2E process.
•Ensure compliance and expectations of all metrics established within the operation
• Share with established liaisons any AP reports and statistics on a weekly, biweekly, or monthly basis to assure an effective administration of the AP Processes.
•Conduct performance reviews and facilitate professional growth opportunities for the team.
•Proactively deliver and manage AP training to prevent operational disruptions
•Provided financial analysis and support for various projects. •Managed project contracts, invoicing, billing, and collections.
•Worked closely with the HR department to create new positions and onboarding processes for the Accounts Payable team. •Participated in the department's migration to a shared services environment, managing confidential employee information. Provided support with Latin American payroll, conducted training (travel expenses), and created presentations for onboarding. •Responded to employee inquiries in person. •Selected, interviewed, recruited, and trained new personnel for the team that I migrated. Assisted in creating career paths.
Ecole Travel. S.AAccounts Analyst
Nov. 2011 - Jul. 2015Barrio Escalante, San José•Managed the full accounts payable cycle, ensuring accurate and timely processing.
•Responsible for onboarding and induction of new employees and interns. Assisted the payroll and treasury department with vendor payments, employee payroll, and payments for tour guides and commissions, among others.
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