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Work Background
Emtez.UKGroup CEO
May. 2022 - May. 2024Pan EuropeanManufacturer of industry leading spill containment, Lithium-ion storage and transport solutions
Vacuum Furnace Engineering LtdCEO
Jul. 2017 - Apr. 2022Birmingham, United Kingdom• Management of Vacuum Furnace and Autoclave Manufacturing • Strategic and tactical management of Fields Service resources supporting a diverse manufacturing customer base
• 100+ employees supporting the Global aerospace, automotive research, medical and power generation industries • Service provider and exclusive UK and Ireland partner and agent for a diverse group of capital equipment manufacturers
BRUSH GroupExecutive Director, Sales, Marketing and Aftermarket
Apr. 2015 - Dec. 2017LoughboroughGlobal responsibility for New Generator Sales and full lifetime Servicing.
Brush GroupManaging Director - Aftermarket
Jan. 2010 - Dec. 2017UKHead of Global Aftermarket operations, inclusive of Service, Sales, Parts distribution, Marketing, Procurement, Customer and Commercial proposition
Key Responsibilities: Global Aftermarket support of generator installed base - 7,000 customers
Remote management of Americas, Middle East ,Far East and European satellite operations New product introduction, product extension and customer targeted service level agreements
Parts procurement and distribution
Global project management responsible for development and implementation of Global Aftermarket strategic plan Project pricing, bid, quotation and tender management
WolseleyCommercial Director and Group Product Director
Jan. 2007 - Oct. 2009Head of product, procurement, marketing, acquisitions, category management, communications, Tubs & Tiles and Brandon Hire trading brands
Key Responsibilities: Responsibility for Tubs & Tiles and Brandon Hire tactical activities, incorporating sales, marketing, operations, people (270) and B2B trading activity
Aston Martin Lagonda LtdHead of Sales Operations
Mar. 2005 - Jan. 2007Head of Global Sales organization, franchise development, dealer rewards, dealer marketing and global planning Key Responsibilities : Global planning, supply chain, demand modeling, new product launch/introduction Responsibility for £750m sales budget
Responsibility for development and implementation of all dealers performance standards
Responsibility for all dealer marketing programmes (Used car, media, product training and product management) Responsible for franchise development and appointment of new dealer partners in all markets, including new markets; Responsible for systems and process evolution in readiness for 400% growth in volume, including delivery of online transactional websites, both customer and supplier facing
Engagement of all personnel in the change process in readiness for growth Achievements:
Managed a team of 50 with 6 direct reports
Revenue in excess of €750million
Grew sales from 1,900 to 7,200 units
Grew dealer network from 101 - 129 with reduced cost of distribution by 42% through innovative systems and improving distribution partner relationships
Designed and implemented full transparent order to delivery sales processes, fully integrated with manufacturing and distribution partner systems
Strategic tactical responsibility for Middle East sales, improving sales by 150%
Introduced dealer financial reward scheme based on measured sales and aftersales performance
Devised and implemented Global dealer standards, tangibly improving customer pre and post purchase ownership experience
Sourced, negotiated and rolled out Global dealer wholesale and retail finance plans (transactional Bank e-commerce solution) Lex Auto Logistics - Unity 2003 - 2005
Lex Auto LogisticsManaging Director
Jan. 2003 - Mar. 2005Head of RAC and Norwich Union Joint venture crash repair parts distribution business Key Responsibilities : Responsible for reverse engineering and inbound supply of product to meet JV partners demand requirements Responsible for securing direct sourcing relationships throughout South America, Spain and Italy, resulting in a procurement saving of 65% with no reduction in quality standards Assisted Lex Auto Logistics Board in Unity exit strategies Responsibility for 90 multi-functional reports and senior management team of 8 to include Customer care, Technical Support, Sales, Marketing, Finance, IT, Supply Chain and Quality Achievements:
Managed a team of 90 with 8 direct reports and revenues in excess of €40million
Positioned Unity to enable Insurance JV partner leveraged value from competitive sources
Delivered on all budgeted KPI levels - Gross Margin, Market Penetration, Sales Revenues and CSI
Successfully sold concept to 3 other insurance company customers
Aston Martin Lagonda LtdHead of Aftersales Operations
Jan. 1997 - Jan. 2003Head of Global Customer care, Warranty, Technical publications, Technical support, Parts operations, Heritage operations and Aftersales dealer training Key Responsibilities : All aspects of business management incorporating Customer Care, Warranty, Sales, Marketing, Warehousing and Logistics, Procurement, Merchandising and Licensing, and HR Responsible for leadership, engagement, direction of Global operational team consisting of 50 personnel. Responsible for development and implementation of Global Aftersales strategic plan Evolution of Aftersales into best in class customer care, technical support and distribution operation, including all systems upgrades and warehouse systems automation (including transactional retail and wholesale websites) Achievements:
Managed a Global team of 50 with 5 direct reports
Improved sales turnover from £2.5 million to £25 million within 5 years
Enhanced profitability by 800% Designed global warehousing strategy resulting in commissioning of UK distribution centre with US and Singapore warehousing hubs
Designed and implemented online warranty, online dealer technical support and online service support systems
Designed and implemented online customer concern tracking system
Implemented 5 region Global customer support organisation
Successfully launched Aston Martin branded logistics solution to 4 other premium automotive manufacturers
Designed, project managed and implemented fully bar-coded warehouse management system, productivity improved by 70%
Incorporated fully visible web enabled global parts ordering systems, vendor managed inventory and fully transparent returns systems
Restructured Global parts pricing model Full implementation of six sigma, generating in excess of £3m in cost savings
Launched 'Heritage' operations to support non current models and successfully targeted grey market competition
Ford CreditFinance Manager
Jan. 1993 - Dec. 1997Finance Manager
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