EverBridalClient Success Manager
Jan. 2023RemoteAs a Client Success Manager, I ensure customer satisfaction and retention by guiding clients through onboarding, providing ongoing support and training, and addressing their needs in real-time. I act as their primary point of contact, conducting regular check-ins to identify opportunities for upselling and renewals. Additionally, I leverage customer feedback collected through various channels to drive continuous improvement and collaborate with cross-functional teams to enhance the overall customer experience.
» I currently manage projects and research strategies to enhance lead attraction. I also play a key role in defining and achieving OKRs for the client success team. Leveraging ClickUp daily, I streamline client onboarding, ensure on-time project completion, and closely follow up with internal teams. This ensures all tasks are completed to the client's satisfaction and projects are successfully closed within deadlines.
» I helped create SOPs and standards for our niche and processes, which significantly increased our retention rate. Additionally, I handled product launches with clients, ensuring smooth transitions and successful implementations.