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Network Power<100 people
Roles
🔥100%
Startup Founder
✔️100%
IT
🧨100%
Consulting
Geos
🇷🇸50%
Serbia
Work Background
Client Success Manager
EverBridalClient Success Manager
Jan. 2023RemoteAs a Client Success Manager, I ensure customer satisfaction and retention by guiding clients through onboarding, providing ongoing support and training, and addressing their needs in real-time. I act as their primary point of contact, conducting regular check-ins to identify opportunities for upselling and renewals. Additionally, I leverage customer feedback collected through various channels to drive continuous improvement and collaborate with cross-functional teams to enhance the overall customer experience. » I currently manage projects and research strategies to enhance lead attraction. I also play a key role in defining and achieving OKRs for the client success team. Leveraging ClickUp daily, I streamline client onboarding, ensure on-time project completion, and closely follow up with internal teams. This ensures all tasks are completed to the client's satisfaction and projects are successfully closed within deadlines. » I helped create SOPs and standards for our niche and processes, which significantly increased our retention rate. Additionally, I handled product launches with clients, ensuring smooth transitions and successful implementations.
Inside Sales Manager
EverBridalInside Sales Manager
Jan. 2022 - Jan. 2023Remote• Developing long-term relationships with our digital marketing client base. • Providing ongoing service and support to clients. • Develop and manage client portfolios. • Evaluate and Analyzes Customer Needs. • Sustain business growth and profitability by maximizing value. • Analyze customer data to improve customer experience. • Hold product demonstrations for customers. • Improve onboarding processes. • Creative input to enhance the operation towards continual excellence. • Mediate between clients and the organization. • Handle and resolve customer requests and complaints. • Minimize customer churn. • Aid in product design and product development. • Promotes Customer Loyalty. • Create reports that show the KPI’s and metrics of the clients. • Create OKRs • Ensure the good performance of each client on the platform. • Develop skills of personnel in charge.
Operations Manager
Accedo TechnologiesOperations Manager
Sep. 2020 - Dec. 2021Pereira, Risaralda, Colombia• Oversaw visual display plans and managed teams creating those plans. • Created detailed plans and frequently monitored progress to assure project goals were met. • Created analysis and performance reports for management teams to review. • Helped to build and lead teams of problem-solvers and managers. • Collaborated with cross-functional teams to achieve project goals in a timely and effective manner. • Presented sales, revenue, and expenses report to management teams. • Successfully managed a sales team of several people to meet and achieve sales goals.
Change Leader
Accedo TechnologiesChange Leader
Aug. 2019 - Sep. 2020Pereira• Led teams with resourcefulness and strong leadership skills. • Organized and prioritized work to complete assignments in a timely, efficient manner.
Sales Team Leader
Accedo TechnologiesSales Team Leader
Jan. 2018 - Aug. 2019pereira• Trained new sales professionals and provided coaching as needed to maintain company sales success. • Organized and prioritized work to complete assignments in a timely, efficient manner. • Promoted fun and learning each day. • Functioned with strategic vision and a hands-on approach.

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Personal Pitch
Expert in Strategic Growth, Sales, and Project Managem.
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