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Work Background
Metro Eighteen IncTechnical Services Manager
Jul. 2024United StatesProgram use of smart home technology & train end user on operation of smart home environment. Craft and deploy standard operating procedures for field technicians.
Metro Eighteen IncService Manager
Feb. 2020 - Jul. 2024San Francisco Bay AreaManage incoming service inquiries and schedule technicians accordingly. Train service technicians on best practices and standard expectations during field visits. Generate and deliver SLA renewal agreements and legacy systems upgrades.
Metro Eighteen IncLV Technician
Mar. 2016 - Feb. 2020San Francisco Bay AreaOn-site task delegation for multiple team members.
Wire pulling (rough in), terminating Cat5/6/6a, RG59/6/11 and miscellaneous audio cabling, including soldering. Large television installation. In-wall/ceiling speaker installation
On-call assignments fielding requests and completing remote troubleshooting after hours.
Completing troubleshoots and programming fixes at multiple houses in a day. Rack fabrication and commissioning
House Of MusicA/V Installation Manager
Sep. 2015 - Feb. 2016San FranciscoManage, organize and complete installation projects. Delegate on-site tasks for a timely finish. Programming and and teaching the customers how to use their new systems with varying degrees of difficulty on the front end. Maintain face-to-face and virtual relationships with customers (not excluding post-install contact). Help schedule install appointments. Troubleshoot past installs. Setup wireless streaming services. Program and install Universal Remote Control products.
Good EggsOperations Associate
Jun. 2014 - Aug. 2015San Francisco Bay AreaJob Title: Operations Associate 2
Reports To: Operations Manager
Location: Food Hub
Compensation: Depends on Experience Job Purpose:
As an Operations Associate 2, I work collaboratively with a small team on the day-to-day functioning of our Food hub. I have a range of duties that help get great local food to our customers, including more advanced responsibilities as detailed below. Duties & Responsibilities:
- Performs all the generalized and specialty processes around: - Receiving.
- Product staging and storage.
- Product preparation including: weighing and separating product, marking with identifying information.
- Produce quality assurance.
- Packing of groceries and similar items.
- Cleaning and organizing of returned materials and general food hub area.
- Inventory management tasks.
- Inventory and delivery audits.
- Loading & unloading of cars and trucks.
- Can give team-work directions and fill in on a temporary basis in a supervisory capacity.
- Maintain quality of service by following operational standards.
InstacartPersonal Shopper
Feb. 2014 - Jul. 2014San FrancsicoUse app based shopping list to complete customer's order (up to two orders at a time).
Deliver customer's order to doorstep.
Return all receipts to office.
Larochelle ConciergeCustomer Service Representative
Nov. 2013 - Nov. 2014San Francisco Bay AreaHome Maintenance and Repair
Pick up/drop off goods for client
Custom mock-up creation for interior design needs and measurements
Documentation and packing of personal art collections
The Freeman CompanyElectrical Services Coordinator
Mar. 2013 - Sep. 2013
American ApparelRetail Facilities Technician
May. 2012 - Dec. 2012San Francisco Bay AreaComplete facilities upgrades for various retail store locations
Repairing and rewiring sound systems
Install and repair shelving, grid wall, displays, and lighting
Self EmployedProducer (Rocket Collective/SQURRRL)
Dec. 2009 - Oct. 2015Creation of promotional materials for events using Photoshop and InDesign. Weekly meetings to discuss logisitics of events. Communication and negotiation with venue management. Event set up and breakdown. Design of unique music sets for events focused on original sound and incorporation of underground artists.
The Container StoreVisual Sales Associate
Aug. 2009 - Oct. 2011San Francisco Bay AreaReceive merchandise, track stock, display for sale
Order management for custom closet components
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