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Work Background
Veterinary Emergency GroupCustomer Experience Coordinator
Mar. 2023Commack, New York, United States
Paumonauk Veterinary Hospital Veterinary Receptionist
Jul. 2022 - Mar. 2023Patchogue, New York, United States
Mt. Sinai Animal Hospital Veterinary Assistant/Social Media Marketing Manager
Jun. 2017 - Jul. 2022Mount Sinai, New York, United StatesPerforms duties as receptionist/ veterinary assistant at a fast paced 2 doctor practice in Mt. Sinai. Establish client repore and education while managing all front desk duties. When needed job duties include lab work, animal restraint and any other veterinary assistant tasks. Established and manage social networking communications through Facebook and Instagram.
Amica Mutual InsuranceAssociate Account Representative
Oct. 2016 - Jun. 2017Hauppauge, New YorkNew Business Underwriter/ Marketer for personal lines. Develop relationships with clients to target gaps in coverage in a call center environment. Oversee servicing of accounts when necessary and cross selling of all products.
AllstateClaims Adjuster; Licenced Insurance Broker
Jan. 2015 - Aug. 2016Hauppauge, NY
Managed new auto claims process. Investigated liability by researching police reports, client/witness statements and reviewing local and state traffic laws. Negotiated the resolution of claims with clients and other insurance vendors.
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Edwards and CompanyMarketing and Sales; Licensed Insurance Broker
Jun. 2014 - Dec. 2014Sayville, NYNew Business Underwriter/ Marketer for personal lines. Develop relationships with clients to target gaps in coverage. Work closely with producers to market/underwrite all lines of insurance. Oversee servicing of accounts when necessary and cross selling of all products.
The Clausen Agency, Inc.New Business Account Executive, Licensed Insurance Broker
Sep. 2009 - May. 2014Underwrote and marketed policies for all personal lines and acted as new business team leader. Interviewed applicants and provided recommendations for open positions. Enhanced client experience and cultivated relationships to sew up gaps in coverage. Provided service and sold to clients, as necessary.
Neefus Stype AgencyNew Business Account Manager; Licensed Insurance Broker
Jul. 2008 - Sep. 2009
Developed strategy to attract new customers and identify opportunities to enhance current clients’ coverage. Acted as main point of contact for all new business lines; issued policies for walk-in and call-in clients. Supervised servicing of accounts and responsible for upselling clients. Improved efficiency through the development of new business workflow process.
Welcome WagonManager Customer Service
Aug. 2007 - Jun. 2008
Ran the operations of Customer and Sales Support teams ensuring teams communicated professionally with customers and resolved issues to retain clients. Compiled reports to senior management regarding customer service performance. Developed quality control standards including a call monitoring program and quality control audits, and established company-wide service procedures. Consistently received high-quality ratings with BBB, Consumer Affairs and Attorney General.
GeicoRental Unit Supervisor
Oct. 2002 - Aug. 2007Managed operations for call center including supervising staff, maintaining and improving customer service standards and satisfaction, and developing policies and procedures to enhance and streamline productivity. Performed human resources duties, including recruiting, training/developing and counseling, for 20 employees, 3 trainers and 9 associates. Assisted operations recruitment by interviewing candidates for open positions. Created and delivered new training program which increased performance and employee skill sets.
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