My extensive 18 years experience in the veterinary field has honed my attention to detail and computer proficiency,
which are essential skills for a Data Entry or customer service role. In my current position, I am responsible for managing critical and emergency cases, executing medical tasks with precision, and
collaborating with medical teams to provide exceptional service to pet owners. I am also adept at utilizing smart-flow and easy-vet systems to maintain accurate patient records. Additionally, I have honed my communication skills through educating and assisting clients, which I believe will be valuable in this role.
In my previous role at Sage Veterinary Centers for Specialty and Emergency, I was responsible for
delivering prompt and critical care to a high volume of animals while maintaining strict adherence to industry standards and regulations. I also collaborated with medical professionals to provide education and
support to pet owners, utilizing my empathetic communication skills. These experiences have equipped me with the necessary skills and knowledge to excel in a Data Entry or customer service role.More...
Toni-Anne Merle
Customer Experience Coordinator@Veterinary Emergency Group
Verified
Toni-Anne Merle is a dedicated professional who currently serves as a Customer Experience Coordinator at the Veterinary Emergency Group. Her role involves ensuring the highest level of customer service, improving customer experience, and maintaining strong relationships with clients. Toni-Anne's passion for animals and exceptional interpersonal skills have led her to excel in her position. She has demonstrated her ability to handle high-pressure situations with grace and efficiency, making her a vital asset to the Veterinary Emergency Group. Prior to her current role, Toni-Anne gained extensive experience in customer service roles in different industries, which has equipped her with a versatile skill set. She is known for her strong problem-solving abilities and her commitment to providing excellent customer service.More...
Alyssa Cruz
ER Veterinary Assistant@Veterinary Emergency Group
inventory coordinator/nurse@Veterinary Emergency Group
Verified
I have been working in Veterinary Medicine since 2017. I started as an assistant, working my way up to a nurse that has learned and became proficient in various medical procedures. I now am the inventory coordinator where I do weekly ordering of medical supplies and work with a budget.More...
Katelyn MacLean
Licensed Veterinary Technician; High School Animal Science Teacher@Tufts University Cummings School of Veterinary Mecidine
Verified
Katelyn MacLean is a licensed Veterinary Technician and High School Animal Science teacher working between Essex North Shore Agricultural & Technical High School and Tufts University's Cummings School of Veterinary Medicine. With a strong passion for animals and their well-being, she has dedicated her career to both practicing veterinary medicine and imparting this knowledge to the younger generation.
Katelyn earned her veterinary technician license after rigorous study and hands-on experience. She has worked extensively in the field, honing her skills in animal care, surgical assistance, laboratory work, and client education. Her dedication and skills have earned her a reputation as a competent and compassionate veterinary professional.
Recognizing the need for quality education in the field of animal medicine, Katelyn transitioned into teaching, where she could influence young minds and cultivate the next generation of veterinary professionals. At Essex North Shore Agricultural & Technical School, she educates high school students on animal science, providing them with the knowledge and skills they need to pursue a career in this field as a clinical skills instructor.
In addition to her teaching responsibilities, Katelyn is a skilled veterinary professional with advanced abilities in nursing care such a central venous catheter placement, arterial catheterization, coordinating safe anesthetic protocols. Katelyn was published in the NAVTA Journal in December 2020, as well as presenting at the International Veterinary Emergency Critical Care Society conference September 2020 on an intensive ICU patient.More...