Timothy Newland - Senior Digital Product Manager, Banking

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Work Background

U.S. BankVP | Senior Digital Product Manager

Aug. 2020In this role, I drove product strategy, development, and management for the Digital Platforms team, delivering best-in-class solutions for both internal and external customers. • Delivered a 30% revenue increase within my first year in this position through the launch of several new products, as well as ultimately reduced Go-to-Market (GTM) times by 50% and improved customer satisfaction scores. • Shaped a data-driven approach to product management, optimizing the UX and increasing conversion rates by 20% through analytics. • Coached and mentored a diverse team of both on- and off-shore staff. • Served in an additional volunteer role as the President of the Twin Cities Development Network (TCDN), directing more than 800 volunteers in career development and community engagement projects.

U.S. BankVP | Senior Project Manager

Jan. 2010 - Aug. 2020Minneapolis/St. PaulDuring this time, I managed various projects through the full lifecycle for Omnichannel Platforms, facilitating work sessions with cross-functional teams comprised of members from multiple business lines to define, document, and analyze requirements. • Introduced the Next Best Action tool that tracked customer activity and presented relevant offers based on behavior trends, yielding increases in revenue and customer satisfaction. • Improved and streamlined the lending process by introducing the Loan Optimizer (loan calculator), which enabled bankers to customize loan options (vs. manual entry in Excel). • Launched Distributed eMail Capture integrated with Outlook, reducing costs and the need for couriers by routing documents between customers and bankers electronically. • Responded to the customer demand for digital banking by enabling the delivery of Welcome Kit disclosures through front-end applications.

U.S. BankBusiness Technology Analyst

Jan. 2005 - Dec. 2009Minneapolis, Minnesota, United StatesLed development and management of business requirements, collaborating with cross-functional teams on project strategies and problem-solving. Provided ongoing technical troubleshooting. Analyzed trends and created process improvements based on trends. Wrote documentation to capture processes and ensure compliance. • Improved productivity of teams by 30% while reducing annual costs by $50K through new technologies. • Leveraged data-driven decision-making to identify and resolve operational issues across technology systems, resulting in improved efficiency and 20% reduction in downtime.

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