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Work Background
Moran MinistriesExecutive Assistant
Sep. 2024Round Rock, Texas, United StatesCoordinated complex schedules and travel, maintaining a 95% executive satisfaction rate. Leveraged digital tools (such as Google Workspace and Microsoft Teams) to manage communication and document handling, enhancing efficiency by 50%. Prepared and facilitated virtual meetings using Zoom and other conferencing tools, improving effectiveness by 30%. Supported cross-functional projects with task management software (like Trello), increasing collaboration by 25%. Handled confidential information with discretion, upholding company standards and trust.
Expedia GroupSME Customer Experience Specialist
Jan. 2017 - Jun. 2024Austin, Texas, United StatesEnsured 95% traveler satisfaction by managing 50+ unexpected situations. Enhanced guest experiences and data accuracy through chat pilots, APRS, delists, and data entry, increasing efficiency by 50%. Onboarded and trained new staff and overseas agents, launching the Cairo team and boosting efficiency by 30%. Stayed updated on products, improving customer satisfaction by 20% with targeted suggestions. Drove sales, contributing to a 15% increase in host retention. Utilized data entry and dynamic reporting tools to improve guest experience and operational efficiency by 50%. Developed training materials and onboarded new team members using digital platforms like Slack and internal knowledge bases.
Sam's ClubOptical Sales Associate
Oct. 2016 - Jan. 2017Austin, Texas, United StatesAchieved a 95% authorization rate and provided copay details for seamless insurance coverage. Maintained 98% accuracy in invoicing for insurance companies. Attained a 90% satisfaction rate by resolving customer concerns professionally and empathetically. Empowered customers with product knowledge, leading to a 25% increase in upsells. Delivered exceptional service, earning a 99% satisfaction rate from patients.
The Snip-its Franchise CompanyReceptionist
May. 2015 - Oct. 2016Round Rock, Texas, United StatesEnhanced customer satisfaction by greeting and ensuring a positive experience for over 50 guests monthly. Demonstrated professional phone etiquette according to organizational guidelines. Kept reception and common areas clean, managing trash and organizing materials efficiently. Provided administrative support, including typing and assisting with special projects. Managed inventory, maintaining optimal stock levels with 95% accuracy.
Faith4LifeAdministrative Coordinator
Oct. 2013 - Oct. 2014Round Rock, Texas, United StatesManaged executive calendars, appointments, and correspondence, increasing productivity by 20%. Implemented new filing systems and digital tools, reducing retrieval time by 30% and boosting team efficiency. Streamlined expense tracking and budget management, saving 15% annually. Produced high-quality documents and presentations with meticulous attention to detail. Delivered exceptional customer service, maintaining over 95% satisfaction.
Kids R Kids Learning AcademiesTeaching Associate
Feb. 2013 - May. 2013Round Rock, Texas, United StatesProvided personalized academic support, leading to a 15% improvement in student performance. Assisted in developing innovative lesson plans and fostering an engaging learning environment. Collaborated with teachers to address student needs, contributing to a 20% increase in retention. Managed classroom logistics efficiently, including materials and attendance. Built positive relationships with students, parents, and faculty.
Extended Stay AmericaGuest Services Coordinator
Jun. 2012 - Oct. 2012Round Rock, Texas, United StatesDelivered exceptional guest service with a satisfaction rating over 90%. Managed check-ins and check-outs efficiently to minimize wait times. Used reservation systems with 95% accuracy. Handled guest inquiries promptly, maintaining high satisfaction. Managed cash transactions accurately, ensuring policy compliance.
La Quinta by WyndhamGuest Services Coordinator
Nov. 2010 - Dec. 2011Round Rock, Texas, United StatesDelivered exceptional guest service with a satisfaction rating over 90%. Managed check-ins and check-outs efficiently, reducing wait times by 25%. Supported operations through administrative tasks and ongoing training. Managed cash transactions accurately, ensuring policy compliance.
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