Requests
0
0
Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
Sunshine TravelIndependent Travel Agent
May. 2025United StatesBuilding memorable and happy vacations, Business travel itineraries, and great experiences.
Sunshine ConsultingCertified Life Coach
Nov. 2024Remote• Providing tailored made plans for each client through a Christian lens.
• Empathy to support clients in setting and achieving their personal and professional goals.
• Assisting clients in navigateing through life obstacles and developing strategies for personal growth and fulfillment.
Quality Assurance Adjusting Services, Inc. dba QA ClaimsQA - temp position
Sep. 2021 - Dec. 2021Remote• Reviewing Auto claim files – for accuracy, completeness
• Keeping daily production consistent and at a requested rate or above
• This project was set up for transitioning files from one software system to another
• Fulfilled the contract and completed the project.
• Trained personnel, overseeing records, performance, and quality assurance.
• As a result of my work ethic and work product, I was gifted free classes to obtain my TX Adjuster License.
Administrative Strategies (AdStrat)Claim Dept P&C
May. 2021 - Jul. 2025Remote• Settle insurance claims
• Developed strong relationships with claimants, vendors, and legal representatives to enhance cooperation throughout each case’s lifecycle.
• Maintained compliance with industry regulations by adhering to established procedures during all stages of the claim process.
• Streamlined claims processing by implementing efficient organizational systems and prioritizing tasks effectively.
• Ensured accuracy of data entry for each case file, minimizing errors that could lead to delays or complications in the claim resolution process.
• Promoted client retention by delivering exceptional customer service during every interaction, demonstrating empathy, and addressing concerns promptly.
• Collaborated closely with internal departments such as underwriting, risk management, and loss control to provide comprehensive support for clients'' needs.
• Facilitated a smooth workflow within the department through proficient multitasking abilities and attention to detail in handling multiple claims simultaneously.
• Review supplemental requests and assign tasks appropriately
• Proofreading of the adjuster reports, including being sure they meet contractual deadlines & QA regulations
• Assisted with the development and implementation of new claims processing software, increasing overall efficiency in the management of caseloads.
• Assisted claim adjusters in managing caseloads, ultimately expediting the resolution process for clients.
• Continuously refined technical skills and industry knowledge through ongoing professional development opportunities, staying current on best practices in claims administration.
• Reduced claim processing time by continually updating and maintaining digital records for easy access and retrieval.
• Reviewed outstanding requests and redirected workloads to complete projects on time.
• Maintain spreadsheets for data tracking, KPIs regarding settlements, file reviews and daily tasks
• Contributed to departmental improvements
The Brighten CompanyChief Operating Officer
Jul. 2020 - Jan. 2022· Owner and operator
· Provided Administrative Services in person and remotely.
· Services include Training, Human Resources, Legal Secretary Services, Insurance and Real Estate administrative services.
· Freelance work
WORLEY CATASTROPHE SERVICES, LLCCall Center Supervisor
Jan. 2019 - Jan. 2020·• Management of 8 to 65 team members in a 24-hour call center
• Maintain contractual data, response, and the process for sharing information between the team and claimants
• Updating databases and maintenance of spreadsheets
• Troubleshooting IT issues
• Implementation of regular client process changes.
• Increased efficiency and productivity through effective staff training regarding customer service protocols and call resolution techniques.
• Created team rotations to man center effectively during peak hours.
• Developed process controls and metrics for daily management of call center.
• Conducted performance reviews to identify areas for improvement, setting clear objectives for team members.
WORLEY CATASTROPHE SERVICES, LLCTraining Specialist
Jun. 2016 - Sep. 2017·• Print, distributed, and maintained training materials
• Assisted students with enrollment
• Spoke at training and orientation events to explain training processes and availability
• Proctored, graded, and dispensed results, as well as updated employee file with training certifications
• Trained coworkers on new software platforms and processes
• Created an employee manual for the training department
• Traveled to hurricane deployments for onsite FEMA training.
WORLEY CATASTROPHE SERVICES, LLCAssistant and Claims Administrator
Jan. 2016 - Jan. 2020• Review flood and commercial claims to remain compliant with clients' contractual agreement
• Performed wide-ranging administrative, financial and service-related functions.
• Generate and review weekly and monthly reports for Management of company's clients' compliance requirements
• Demonstrated adaptability by quickly mastering new software applications for various tasks.
• Alert Management of files not within compliance, and how to correct the issue
• Assist in file and data transfers for upgrades from one platform to another
• Obtained emergency licensing for Catastrophic events (hurricanes, floods, lava flow)
• Implement new processes based on clients' requirements
• Creation of reporting processes for catastrophic events.
• Increased efficiency by implementing new processes and providing administrative support to management.
WORLEY CATASTROPHE SERVICES, LLCHuman Resources Specialist
Jan. 2014 - Jan. 2016• Processed I9s through E-Verify and reviewed other new hire information
• Ensured compliance with federal, state, and local labor laws through regular audits and policy updates.
• Assisted employees in resolving conflicts through mediation services, leading to improved working relationships among team members.
• Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.
• Updated the database with licensing information for each adjuster employed with us
• Human resource customer care – answering application status, deployment status updates, and information regarding future deployments.
• Spoke at orientation events – explaining company resources, policy, and standards
Intch is a Professional Networking App for the Future of WorkSee more people like Christie on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
1805068 people
22
Data Entry
16
Senior Pricing Analyst @ Saia Inc.
16
Business Owner
101149 people
15
Production Assistant
17
Business Analyst
17
Sr Director, Customer Support