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Work Background
General Manager
Concept HospitalityGeneral Manager
Jan. 2023 - Dec. 2023Goa, India · HybridOpened 67 keys The Fern Residency Calangute and 69 keys The Fern Residency, Ahmedabad. Task force for The Fern Residency, Turbhe (76 keys) • Pre-opening set-up, brand standardization, departmental set-up, vendor management, manpower planning, recruitment, licensing • Accountable for the overall profitability of the organization and its smooth operations by providing directional leadership and training to a team of high performance executives. • Establish corporate goals, short term and long term budgets and developing business plans for the achievement of these goals, actively involved in business planning and analysis for assessment of revenue potential in business opportunities. • Planning and implementation of infrastructure/facilities, renovation, development and expansion in hotels as well as instituting internal control system. • Managing the overall profitability of operations with strategic utilization & deployment of available resources to achieve organizational objectives and operating standards. • Devising marketing strategies to tap/ explore greater market/ business volumes. • Preparing & maintaining various reports/ record System for the reference of Corporate Team. • Ensuring compliance with pre-set quality & hygiene standards as well as aesthetic presentation of food and beverages. • Responsible for establishing KRA's and communicating to the teams, planning and implementing SOP's, monitoring food quality and the staffing requirement, budgeting and cost control activities, marketing and promotional activities for improving the brand image and visibility, employee welfare and performance management, and many other activities related with the management of the restaurant, etc to ensure a memorable and a pleasant experience for the guests. • Actively involved in ensuring the guest satisfaction and sharing feedback with HOD team. • Ensuring to achieve revenue budget and desired GOP.
Business Consultant
Hospitality B4 ServiceBusiness Consultant
Oct. 2022 - Jan. 2023Goa, India• Planning and execution of the brand “The Birian Saga”, “ The Mystic Taste” and the catering unit “Regency Cuisine” • Working on business strategies, menu planning, set-up. • Standardization of menu & operational procedures. • Forecasting and budgeting. • Recruitment of manpower • Acquisition of new outlets to expand brand
Customer Service Officer
Air SaharaCustomer Service Officer
Jul. 2004 - Jun. 2007Kolkata Area, India
General Manager @ Royal Orchid Golden Suites, Pune
Royal Orchid HotelsGeneral Manager @ Royal Orchid Golden Suites, Pune
Sep. 2017 - Oct. 2022Pune Area, India · On-siteWorking with Royal Orchid Golden Suites, Pune (71 keys – all suite property with 2-banquet halls, 1 Boardroom, Lawn with a catering capacity 1000 pax , a 24 hrs Multi Cuisine Restaurant, 24 hrs Room –service, Bar, Gym). • Accountable for the overall profitability of the organization and its smooth operations by providing directional leadership and training to a team of high performance executives. Establish corporate goals, short term and long term budgets and developing business plans for the achievement of these goals, actively involved in business planning and analysis for assessment of revenue potential in business opportunities. • Planning and implementation of infrastructure/facilities, renovation, development and expansion in hotels as well as instituting internal control system. • Managing the overall profitability of operations with strategic utilization & deployment of available resources to achieve organizational objectives and operating standards. • Devising marketing strategies to tap/ explore greater market/ business volumes. • Preparing & maintaining various reports/ record System for the reference of Corporate Team. • Ensuring compliance with pre-set quality & hygiene standards as well as aesthetic presentation of food and beverages. • Responsible for establishing KRA's and communicating to the teams, planning and implementing SOP's, monitoring food quality and the staffing requirement, budgeting and cost control activities, marketing and promotional activities for improving the brand image and visibility, employee welfare and performance management, and many other activities related with the management of the restaurant, etc to ensure a memorable and a pleasant experience for the guests. • Actively involved in ensuring the guest satisfaction and sharing feedback with HOD team. • Ensuring to achieve revenue budget and desired GOP.
Accommodation Manager @ Royal Orchid Beach Resort & Spa, Goa
Royal Orchid HotelsAccommodation Manager @ Royal Orchid Beach Resort & Spa, Goa
Mar. 2015 - Sep. 2017South Goa, Goa, IndiaWorking with Royal Orchid Beach Resort & Spa, Goa (73 keys with 3-banquet halls, 3 lawns with a catering capacity ranging 500 to 2500 pax , a Multi-cuisine restaurant, 24 hrs Room –service, Shop, 2 Bars, Gym, Activity room, Kid’s room). • Responsible for Front Office (Reception, reservations, guest relations, concierge), House-Keeping, Sales, Security & IT. • Manage staffing requirements, plan and assign work and establish performance and development goals for team members • Monitor and control budgeted labor costs and expenses with a focus on driving occupancy and ADR with a common sense approach, strong rate strategy, up-selling initiatives, and inventory management. • Forecast trends in occupancy, budget for room sales, average rate and other revenue. • Ensure through regular monitoring of GSTS and constant guest feedback, prompt, efficient and accurate service to all guests. • Monitor the business of competition hotels in terms of new accounts and rates. • Evaluate performance of distribution partners and contracted rates (OTA, FIT, Tour operator, corporate, consortia, crew, group, etc.) • Developing a MICE portfolio for the hotel for business forecasting, pricing and offering creative value additions for all MICE businesses. • Work with unit GM in preparing annual business plan, market penetration strategies and package proposals. • Identify new revenue opportunities. • Regularly Inspect guest rooms, public areas, recreational area for cleanliness, appearance and also to make sure these areas are kept as per the hotels standard. • Ensure all Maintenance work in Bedrooms, Laundry and Public Areas are rectified prior to releasing rooms back to front desk. • Ensure that company standards for guest services, décor, and housekeeping services are met or exceeded. • Developing and utilizing check lists for regular preventative maintenance, cleaning and upkeep. • Interview, hire, train, and at times take disciplinary actions on staff members
Front Office Manager
The Chancery Hotels (earlier managed by Swissotel)Front Office Manager
Apr. 2014 - Mar. 2015Bangalore , India
Front Office Manager
InterContinental Hotels GroupFront Office Manager
Dec. 2013 - Apr. 2014Cochin Area, India
Asst. Front Office Manager
The Zuri Hotels & ResortsAsst. Front Office Manager
May. 2012 - Dec. 2013Goa, India
Duty Manager
The Zuri Hotels & ResortsDuty Manager
Dec. 2009 - May. 2012Bangalore, India
Supervisor OPS
LufthansaSupervisor OPS
Aug. 2008 - Dec. 2009Kolkata Area, India
Ramp Supervisor
Qatar AirwaysRamp Supervisor
Jun. 2007 - Jul. 2008Doha, Qatar
Team Leader
Hyatt Regency, KolkataTeam Leader
Jun. 2002 - Jul. 2004Kolkata Area, India
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