UnileverConsumer Experience Manager - Digital Marketing Services - Latin America
Mar. 2012 - Jun. 2017Main Challenges:
Settle the basis of a Performance Campaign monitoring and Consumer Centric Approach by defining and implementing a central Latin America PRM (People Relationship Marketing) & Analytics strategy that let us:
- Monitor campaigns performance in real time
- Gather and enrich consumer and campaign performance data
- Analyze the data, transforming it into information and knowledge to let the brands act to improve the digital performance
- Define the model to share this knowledge among the different areas in our company
- Get insights to help defining the best actions , times and channels for each consumer segment
In terms of data manipulation and transformation:
- Establish a real time single view dashboard of digital campaigns performance
- Establish a single view of consumers by integrating data
- Identify consumers from all of their interactions so that we can recognize them while engaging with any Unilever brand
- Get and share the insights to deliver differentiated engagement that leads to brand awareness, loyalty, sales and trust Achievements:
- Built of the regional team and network within the different areas that participate in the process
- Latin America Digital Data Strategy definition
- Implementation of Bunker in Latin America, the unique Digital Measurement Performance Tracking tool in Unilever.
- Change of mind in Mkt Brands and agencies adopting real time monitoring tools that let improve our campaigns while they are running.
- Support in the rollout of the Digital 2.0 program for the information piece for Brazil & Argentina
- Definition of Latam People Relationship Marketing model aligned to the global definitions.