Requests
3
Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
Asia Pacific Real Assets Association Limited (APREA)Office Manager | Member Services | PA (Mar 2015-Present) Admin Assistant (May 2008 – Feb 2015)
May. 2008Singapore• Right-hand to the CEO, managing high-level communications, confidential records, and daily operations.
• Liaison with Board of Directors, auditors, and corporate secretaries, ensuring smooth governance and compliance.
• Stakeholder relationship management, maintaining strong ties with C-level executives and members worldwide.
• Oversee office administration, travel arrangements, event coordination, and database management.
• Financial support responsibilities, including invoicing, expense claims, and banking as an authorized contact.
• Event coordination for APREA conferences and training sessions, • Conducted membership services, including processing new member applications, organizing board approvals, preparing welcome letters and invoices, and managing membership communications.
• Managed membership renewals, updated renewal lists, tracked payments, and maintained records. • Assisted with event coordination alongside the Event Manager, supporting industry conferences, networking sessions, training sessions, managing registrations and on-site logistics.
• Compiled and extracted membership account management lists for CRM updates and provided monthly reports to the CEO.
• Coordinated office relocations, lease renewals, and workspace management to ensure smooth transitions.
• Schedule local and global meetings. Arranged travel bookings and itineraries for the CEO and, occasionally, for other executives.
• Oversaw onboarding for new staff, including access keys, email setup, office orientation, and training on membership-related processes.
• Represented the association at industry events, serving as a host or co-host for member-related engagements.
It’s Just Lunch (Dating for busy professionals) Singapore & BangkokSenior Client Service & Trainee Manager
Dec. 2006 - Apr. 2008• Managed premium memberships, providing personalized service tailored relationship consultancy services to high-profile premium clientele.
• Managed office operations, staff training, and database management.
• Developed strong partnerships with restaurants to enhance client experiences.
• Oversaw financial processes, including invoicing, sales support, and expense tracking.
• Matched member clients as per dating preferences.
• Organized exclusive member lunch and dinner dates, ensuring seamless execution and engagement.
• Built strong relationships with clients, ensuring excellent service and personalized attention to their needs.
• Collaborated with sales teams to promote membership programs and attract high-value clientele.
4T TECHNOLOGIES PTE LTDCustomer Executive – Management & Services/Relief Personal Assistant
Jul. 2006 - Dec. 2006•Management of customers service operations. Ensuring customer satisfaction by proactively assisting in service relationships. Working closely with our service partners, providing first-class support services to customers; attend to enquiries and feedbacks from clients.
•Inventory Checks & Updates. •Provide quotations, order processing, documentations and reports. Handling customer's complaints, stock inventory, co-ordinate courier pick-ups.
•Liaison and maintain records of all accounts receivables, remittances, collections, order processing, delivery orders, purchase orders, petty cash claims, customer services, filing and updating database daily. Correspondence, settlements of bills.
•Help Organize Trainings, Courses, Seminars and Exhibitions. Adhoc duties and assignments.
•To provide commercial & sales support. Secretarial support to Manager, arrange flight bookings for business travels & organize meetings. Other general administration tasks.
Jan – Jul 2006: ITS JUST LUNCH! (DATING FOR BUSY PROFESSIONALS)Client Services Coordinator
Jan. 2006 - Jul. 2006• Meet and greet clients. Answering calls from clients and members of the public
• Office Management; photocopying, banking cheques, ordering office supplies, managing calls for the Managing Director, ensuring efficiency and general cleanliness of office
• Coordinating dates for existing clients, Making reservations at restaurants
• Updating clients’ activities into IJL database system daily
• Acquiring new restaurants as IJL preferred partners
• Getting referrals from clients and souring for new leads from personal contacts
DE APICAL/NOBEL BIOCARE ASIA LTD (DENTAL IMPLANTS/ESTHETICS)Customer Service & Client Relations Manager / Admin Executive
May. 2004 - Dec. 2005Singapore• Spearheaded customer service and operations management, ensuring a seamless client experience.
• Managed and maintained relationships with high-end dental implantologists, ensuring a personalized and seamless service experience.
• Office Management and Banking Transactions • Assisted the Regional Sales Manager with marketing, sales, and business development. • Managed inventory, stock replenishment order processing, and financial documentation. Coordinated with the Hong Kong office for replenishment of stock and invoicing. • Engaged with C-Level executives and key stakeholders to drive business relationships and service excellence.
• Oversaw daily customer service operations, resolving client concerns and enhancing satisfaction levels.
• Coordinated with vendors and staff to ensure smooth event execution and operational efficiency.
• Assisted with training preparations.
• Organized training programs, corporate events, and industry seminars.
SINGAPORE AIRLINES PTE LTDFlight Control Centre, Singapore Crew Scheduling Officer/Foreign Airline Crew Management Officer
Oct. 1988 - Jun. 2003Changi Airport Singapore• Managed crew scheduling for Singapore Airlines pilots and customer airlines' pilots and cabin
• Managed customer global crew scheduling, travel logistics, and accommodations, ensuring flight readiness. • Key liaison officer in charge for foreign airline partners, providing high-level service and resolving issues.
• Ensured compliance with flight duty regulations and airline policies.
• Coordinated scheduling changes and managed last-minute crew replacements.
• Worked closely with operations teams to ensure efficient scheduling and minimize disruptions.
• Trained and mentored new staff in operational best practices.
1988 SINGAPORE AIRPORT TERMINAL SERVICES (SATS)Passenger Services Assistant
Jul. 1983 - May. 1988Changi Airport Singapore• Delivered exceptional VVIP, VIP, and CIP passenger services, ensuring a seamless experience.
• Passenger Services for arrival, departure and transiting passenger. • Special Services, handling non-English speaking passengers, passengers with special needs, Unaccompanied Minors and Immigration Assistance. Welcome Airlines’ First & Business class passengers to the Exclusive Airlines Lounge. • Provided leadership in mentorship and training of new staff.
Intch is a Professional Networking App for the Future of WorkSee more people like Sonia on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
565944 people
17
Business Operations @ Cinch Asia
28
Student
15
Customer Sucess Manager
118754 people
24
Head of People & Culture @ iLex
21
Business Development and Strategic Partnerships Lead
15
Customer Support Specialist